Multi-Unit Sales Manager

COBS Bread • Calgary, AB

5d • Hybrid

About The Position

COBS Bread is seeking a passionate, inquisitive, and eager Multi-Unit Sales Manager to join their team and support a portfolio of four COBS Bread bakeries. This role is crucial for ensuring each location operates to COBS Bread's leading standards of fresh baked product quality and exceptional customer service. The position requires regular travel between the four assigned bakeries and a hands-on, in-store presence. The ideal candidate thrives on developing high-performing teams, driving sales results, and being a go-to leader across multiple locations.

Requirements

• A high energy, positive attitude with the ability to quickly build trust and meaningful relationships with store teams.
• 2+ years of experience in a franchise retail environment or multi-site retail management.
• 3+ years of managerial experience, ideally in food service, hospitality, or franchise retail.
• Comfort analyzing financial results and performance metrics, and translating that analysis into clear action plans.
• A valid driver's licence and willingness to travel regularly between four bakery locations.
• Excellent verbal and written communication skills.
• Ability to influence and motivate store teams to drive continuous improvement.
• Strong ability to multi-task and manage competing priorities across multiple locations.
• Ability to work autonomously, exercise sound judgement, and take initiative with minimal supervision.
• Strong problem solving and conflict resolution skills.

Nice To Haves

• Post secondary education in Business Management preferred, but not required with equivalent experience.

Responsibilities

• Ensure the profitability and successful performance of all four assigned bakeries.
• Counsel and coach store management teams on staffing, hiring, and training to drive sales growth, strengthen customer satisfaction, and ensure compliance with company policies and procedures.
• Conduct regular visits to each bakery to confirm stores are clean, well maintained, and merchandised to COBS Bread standards.
• Monitor cash flow and inventory across the portfolio, identifying and addressing variances proactively.
• Execute corporate and brand-led marketing and promotional events as directed, and identify opportunities for location-specific promotions.
• Work hands-on with each store manager to identify opportunities for improvement, build action plans, and elevate performance across the portfolio.
• Lead, coach, and act as a resource for store-level teams in day-to-day operational decision-making.
• Drive operational excellence across all four bakeries to maximize sales, profitability, and customer satisfaction.
• Support the successful rollout of COBS Bread marketing, product, and systems initiatives across the portfolio.
• Build strong relationships with store teams to foster trust, alignment, and a shared commitment to results.
• Maximize sales growth through consistent focus on customer satisfaction and community engagement.
• Support bakery financial health through disciplined cost management and performance tracking.
• Participate in monthly performance reviews for each location and translate findings into clear, actionable next steps.
• Ensure ongoing compliance with COBS Bread brand standards across all four bakeries.
• Prepare and execute action plans to close any gaps identified through the Five Star program or other compliance reviews.
• Take appropriate and timely action to resolve any instances of non-compliance with brand standards.
• Support hiring, onboarding, and training of new staff across the portfolio to enable growth.
• Partner with the franchise owner on portfolio-level planning that supports long-term growth goals.
• Support new store openings or handovers within the portfolio as needed.
• Other projects and tasks as assigned.

Benefits

• Competitive salary and vacation plan
• Opportunity to play a lead role in the growth and success of a growing four unit bakery portfolio
• A high level of autonomy and responsibility across multiple locations
• An environment that encourages professional development and career growth within the organization
• The opportunity to be part of a dynamic, hands-on team with direct line of sight to business results

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree