Multi-Unit General Manager Ames, IA #237

Eyemart Express•Ames, IA

1d•Onsite

About The Position

Eyemart Express, a leading optical company with nearly 30 years of experience, is seeking a strong optical leader with at least 5 years of retail OPTICAL management experience to drive growth and customer service. The company is rapidly expanding to over 200 stores nationwide and offers full-service labs in every location. This role offers endless career growth potential for individuals with the drive, talent, and leadership experience to bring teams together and exceed goals.

Requirements

At least 5 years of retail OPTICAL management experience.
Experience working in the optical industry is required.
Experience working in retail, customer service or sales.
Ability to stand for prolonged periods of time (up to 8 hours per day per scheduled shift).
Ability to occasionally stoop, bend, kneel, crouch, reach, and twist.
Ability to lift, carry, push, and/or pull up to approximately 45 lbs, on rare occasions aid in moving heavy lab equipment.
Must possess excellent hand-eye coordination and fine motor skills.
Must possess excellent finger and manual dexterity, control precision, steady hands/arms.
Ability to operate basic office equipment.
Ability to communicate clearly and concisely, both orally and in writing.
Ability to work effectively in tandem with direct reports and produce quality work while adhering to job flow schedule.
Ability to correctly read and interpret prescription specifications and input into computer properly.
Ability to multi-task in order to maintain acceptable job & customer flow in the store.
Ability to reach and maintain acceptable production levels in the store overall.
Ability to maintain store’s environment and equipment in a safe and organized manner.
Ability to identify and solve problems, and facilitate problem-solving.
Must have understanding of and ability to add and/or subtract positive and negative integers.
Must possess time management skills.
Ability to deal with stressful situations such as deadlines, rejected work, customer complaints, employees’ concerns, etc.
Ability to work independently or with others.
Ability to read, comprehend and follow procedures, protocols, and occasionally, technical manuals.
Ability to correctly and completely fill out all assigned reporting forms in a timely manner.
Ability to prioritize and delegate store’s work load to meet changing priorities and deadlines.
Ability to establish and maintain effective working relationships with direct reports.
Ability to deal with constant interruptions, changes in work flow, changes in number of available direct reports, in a given day, and make sound managerial decisions in response.

Nice To Haves

Experience managing people is preferred.

Responsibilities

Ensure all customers are professionally assisted with the purchase of eyewear.
Apply equal time to each location in a given month.
Enforce all Eyemart policies and procedures.
Perform sales, customer service, lab, and administrative work.
Order materials and supplies.
Manage inventory control.
Complete home office reporting.
Establish and monitor lab production, store sales, and quality goals.
Establish store budgets and cost controls.
Perform human resource functions including recruiting, training, coaching, counseling, and termination.
Control P&L and A/R.
Maintain store facilities.
Establish and maintain positive doctor relationships.
Manage daily operations of multiple stores.
Meet all Eyemart standards for sales production, pricing, inventory control, expenditure approval, doctor's office production, lab production, and A/R collections.
Manage store employees by assigning duties, establishing performance standards and work schedules, hiring, training, motivating, mentoring, counseling, measuring performance, and terminating when appropriate (with HR approval).
Ensure all employees use the 'lifestyle' selling approach and explain product features and benefits.
Train staff to greet customers promptly and begin assisting them within 2 minutes.
Develop leadership talent and ensure store associate training and development programs are executed.
Maintain store sales goals for multiple locations at or above company standards.
Develop and maintain professional relationships with doctors.
Ensure proper workflow in the store's lab and monitor the status of all eyeglass jobs.
Ensure total patient satisfaction and resolve patient complaints and sales discrepancies.
Process refunds and approve in-store credits in partnership with home office management.
Establish and monitor store budgets and manage expenses.
Ensure accuracy of all corporate reporting, including payroll, sales data, daily closing reports, bank deposits, and daily reconciliation.
Act as Eyemart's ambassador by following and enforcing all company policies and procedures.
Train employees on OSHA and safety requirements and maintain a safe retail and lab environment.
Ensure all collection policies and procedures are maintained and effective.
Ensure a quality medical/retail environment is maintained through daily housekeeping duties.
Schedule periodic deep-cleaning and facility maintenance with district management approval.
Manage inventory, including receiving stock, maintaining merchandising, monthly inventory, and following proper remake procedures.
Maintain current edit audit logs to prevent inventory loss and follow company procedures for employee discounted purchases.