Multi-Unit General Manager
About The Position
Van Leeuwen Ice Cream, founded in 2008, is seeking a full-time Multi-Unit General Manager to oversee a couple of Boston locations. This role offers a significant opportunity for a highly experienced individual to collaborate closely with the founding team during a period of accelerated growth. The ideal candidate should possess experience in operating food retail spaces, either multi-unit or high-volume single-unit, have a passion for team building and leadership, and be capable of thriving in a fast-paced environment. The Multi-Unit General Manager is ultimately responsible for the comprehensive operation of their assigned store(s), encompassing people operations, sales, inventory management, and ensuring an excellent guest service experience.
Requirements
- ServSafe Manager Food Handlers license required
- Prior experience managing a team required
- Excellent communication and problem-solving skills
- Possess dexterity to prepare and serve guests all menu items in accordance with established service and build-out standards
- Able to push/pull/lift 50 lbs of weight regularly
- Stand for extended periods of time regularly
- Walk up and down stairs regularly
- Stand, bend and reach for prolonged periods of time
- Ability to multi-task and thrive in a fast-paced environment
Nice To Haves
- 2+ years of experience in a food retail management role preferred
Responsibilities
- Completes store operational requirements by scheduling and assigning stations for employees
- Maintains store staff by recruiting, selecting, orienting, and training employees
- Maintains store staff job results by coaching, counseling, disciplining, and terminating employees; planning, monitoring, and appraising job results
- Achieves financial objectives by monitoring sales targets, maintaining budgets, and properly forecasting labor
- Upholds excellent standard of customer service
- Ensures availability of merchandise and services by communicating with vendors; maintaining inventories
- Maintains a safe and clean environment for customers and employees
- Rolls out new menu items to team members and communicates these changes throughout the retail space
- Processes weekly payroll in a timely and accurate manner
- Orders and maintains uniform supply and successfully holds all employees to uniform standard
- Addresses all maintenance issues
Benefits
- Employee Scoop Card (Enjoy Ice Cream from any of our scoop shops nationwide)
- Medical, Dental + Vision Insurance with 70% Employer Contribution
- 401k with up to 4% Employer Match
- Cell Phone Reimbursement Plan
- Paid Time Off - 3 Weeks / 120 Hours Total
- Paid Sick Time
- Yearly Performance Reviews
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
Number of Employees
251-500 employees
