Multi-Unit General Manager

Areas USA, Inc•Tampa, FL

1d•Onsite

About The Position

Lead and oversee operations across multiple airport food service locations by driving exceptional results, establishing and maintaining consistent company culture, and managing key stakeholder relationships across units. Hold full accountability for achieving financial, operational, and guest service objectives while creating and sustaining best-in-class work environments across all assigned locations. Develop and implement strategic training initiatives and provide leadership to multiple management teams to ensure consistent delivery of premium service that exceeds Food and Beverage standards and company policies and procedures. Direct and mentor unit-level management teams to achieve operational excellence and foster professional growth across the portfolio.

Requirements

Minimum High School Diploma, some college preferred.
2-5 years restaurant management experience.
Excellent communication skills.
Strong organizational skills.
Strong customer service skills.
Ability to forecast sales based on trends.
Must be able to adapt to a diverse workforce.
Competency in ordering and inventory process.
Ability to lead a team and reach organizational objectives and goals.
Ability to understand all P&L responsibilities and goals for the location including labor, sales, and COG.
Ability to work under pressure.
Able to work a flexible work schedule and meet business demands, including weekends and holidays.
Knowledge of managing the operations of a business, with knowledge of products and services including selling strategy.

Responsibilities

Understand completely all policies, procedures, standards, specifications, guidelines, and training programs.
Estimate food consumption, place orders with suppliers, and check quality standards upon delivery of food and beverage.
Resolve customer complaints about food quality or service through company standards.
Maintain sanitation standards and keep appropriate records.
Monitor actions of staff and customers to ensure that health and safety standards and liquor regulations (where applicable) are followed in adherence to state and local guidelines.
Prepare all required paperwork, including forms, reports, and schedules in an organized and timely manner.
Order supplies such as tableware, cooking utensils and cleaning items.
Arrange for maintenance and repair of equipment and other services (as needed).
Maintain opening and closing procedures and security standards.
Make employment and termination recommendation consistent with company guidelines.
Ensure all employees follow company dress code guidelines.
Recruit, hire and oversee Brand & Company training for staff.
Monitor food preparation and methods to ensure compliance with brand and company specification and standards.
Forecast labor and staff schedule appropriately as business dictates.
Responsible for onboarding and continued development of associates assigned to their concept.
Perform any other duties assigned by supervisor.