Multi-Unit General Manager

Eyemart Express•Dekalb, IL

1d•Onsite

About The Position

Eyemart Express, founded in 1990, is a leading optical retailer with over 245 stores across 42 states, known for promptly delivering quality eyewear at great prices. The company offers same-day delivery on glasses, local labs in stores, and eye exams, ensuring customers never miss a moment. This role offers the opportunity to join a top optical retailer and improve lives by helping people see better. The earning potential is competitive, including a base salary of $73k-$76k plus incentives.

Requirements

Experience working in the optical industry is required.
Experience working in retail, customer service or sales.
High School Diploma or GED.
Ability to stand for prolonged periods of time (up to 8 hours per day per scheduled shift).
Ability to occasionally stoop, bend, kneel, crouch, reach, and twist.
Ability to lift, carry, push, and/or pull up to approximately 45 lbs, on rare occasions aid in moving heavy lab equipment.
Must possess excellent hand-eye coordination and fine motor skills.
Must possess excellent finger and manual dexterity, control precision, steady hands/arms.
Ability to operate basic office equipment.
Ability to communicate clearly and concisely, both orally and in writing.
Ability to work effectively in tandem with direct reports and produce quality work while adhering to job flow schedule.
Ability to correctly read and interpret prescription specifications and input into computer properly.
Ability to multi-task in order to maintain acceptable job & customer flow in the store.
Ability to reach and maintain acceptable production levels in the store overall.
Ability to maintain store's environment and equipment in a safe and organized manner.
Ability to identify and solve problems, and facilitate problem-solving.
Must have understanding of and ability to add and/or subtract positive and negative integers.
Must possess time management skills.
Ability to deal with stressful situations such as deadlines, rejected work, customer complaints, employees’ concerns, etc.
Ability to work independently or with others.
Ability to read, comprehend and follow procedures, protocols, and occasionally, technical manuals.
Ability to correctly and completely fill out all assigned reporting forms in a timely manner.
Ability to prioritize and delegate store’s work load to meet changing priorities and deadlines.
Ability to establish and maintain effective working relationships with direct reports.
Ability to deal with constant interruptions, changes in work flow, changes in number of available direct reports, in a given day, and make sound managerial decisions in response.

Nice To Haves

Experience managing people is preferred.

Responsibilities

Ensure professional assistance for customers purchasing eyewear.
Manage and enforce all Eyemart policies and procedures.
Perform sales, customer service, lab, and administrative work.
Order materials and supplies, manage inventory, and handle home office reporting.
Establish and monitor lab production, store sales, and quality goals.
Establish store budgets and cost controls.
Handle human resource functions including recruiting, training, coaching, counseling, and termination.
Control P&L and A/R.
Oversee store facility maintenance.
Establish and maintain positive doctor relationships.
Ensure a manager or designated lead associate is on duty at all times.
Adjust work schedules to manage competing priorities and be a visible presence in each location weekly.
Complete daily store opening process, including mandatory daily bank deposits.
Manage daily operations of multiple stores, staying in constant contact with management and lead teams.
Meet all Eyemart standards for sales production, pricing, inventory control, expenditure approval, doctor's office production, lab production, and A/R collections.
Manage store employees by assigning duties, establishing performance standards and work schedules, hiring, training, motivating, mentoring, counseling, measuring performance, and terminating when appropriate (with HR approval).
Ensure employees use the 'lifestyle' selling approach, explaining product features and benefits to sell premium products.
Train all staff to greet customers promptly and begin assisting them within 2 minutes.
Develop leadership talent and ensure store associate training and development programs are executed.
Maintain store sales goals for multiple locations at or above company standards.
Develop and maintain professional relationships with doctors' offices to foster exemplary patient relationships and holistic care.
Ensure proper workflow in the store's lab, monitoring eyeglass jobs and ensuring quality standards are met.
Ensure total patient satisfaction and resolve patient complaints and sales discrepancies.
Process refunds and approve in-store credits in partnership with home office management.
Establish and monitor store budgets and manage expenses.
Ensure accuracy of all corporate reporting, including payroll, sales data, daily closing reports, bank deposits, and daily reconciliation.
Act as Eyemart's ambassador by following and enforcing all company policies and procedures.
Train employees on OSHA and safety requirements, and maintain a safe retail and lab environment.
Ensure collection policies and procedures are maintained and effective for a 60-day turnaround on allowed payments.
Ensure a quality medical/retail environment through daily housekeeping duties.
Schedule periodic deep cleaning and facility maintenance with district management approval.
Manage inventory control, including receiving stock, maintaining merchandising, monthly inventory, and following remake procedures.
Maintain current edit audit logs to prevent inventory loss and enforce company procedures for employee discounted purchases.