Multi-Store Manager

Jackson Hewitt • Muncie, IN

9d

About The Position

Under general supervision and in accordance with company policies and procedures, the Multi-Store Manager participates in staffing, productivity, tax preparation work, and marketing activities for several offices in an assigned district. The role manages the day-to-day activities of seasonal team members across multiple store locations and drives operations to maximize tax preparer efficiency, revenue, and office profitability. The position involves handling sensitive and highly confidential information and addressing diverse matters requiring working knowledge of the business.

Requirements

• High school diploma/GED or equivalent related business experience.
• Two years of previous management or supervisory experience.
• Proficiency with computer applications such as email, internet browsers, Word, Excel, and accounting or tax preparation software.

Nice To Haves

• Coursework in management, tax preparation, and/or accounting.
• Previous tax preparation experience.
• PTIN (Preparer Tax Identification Number).

Responsibilities

• Lead recruiting efforts and manage interviews for seasonal employees in the assigned area.
• Manage leads from JHNet and other sources.
• Monitor associate performance for quality standards, deadlines, and proper procedures; correct errors and problems.
• Review and approve work schedules and timecards, monitor time tracking during shifts, and work with Human Resources on employee relations issues, complaints, and training.
• Ensure assigned locations meet company standards for office setup, buildouts and breakdowns, technology, telecommunications, supplies, and facilities maintenance.
• Maintain relationships with property managers and landlords.
• Guide employees in handling difficult or complex problems and resolving escalated complaints or disputes.
• Monitor GL and P&L performance, holds/voids/rejects, discount reports, and productivity reports for the assigned store group.
• Meet office goals for revenue, cash control, and tax return count in the assigned area.

Benefits

• Health insurance
• Opportunity for advancement
• Training and development
• Employee discounts
• Flexible schedule
• Free tax training and continuing education for tax preparers

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED