Multi-Store Manager

Jackson Hewitt•Dayton, OH

About The Position

Under general supervision and in accordance with established company policies and procedures, the Multi-Store Manager participates in staffing, productivity, tax preparation, and marketing management activities for multiple offices in an assigned district. The role manages the day-to-day activities of seasonal team members across several store locations and drives office operations to improve tax preparer efficiency, revenue, and profitability. It involves regularly handling sensitive and highly confidential information and addressing diverse matters requiring working knowledge of the business. The manager leads recruiting and interviewing for seasonal employees, monitors associate performance and work quality, oversees schedules and timecards, and works with Human Resources on employee relations matters and training. The role also ensures assigned offices meet company standards for facilities, technology, telecommunications, supplies, and setup; maintains relationships with property managers and landlords; supports employees with complex issues and escalated complaints; and monitors financial and productivity reports. The manager is accountable for area office goals, including revenue, cash control, and tax return count.

Requirements

High school diploma/GED or equivalent related business experience.
Two years of previous management or supervisory experience.
Proficiency with computer applications such as email, internet browsers, Word, Excel, and accounting or tax preparation software.
PTIN certification is required.

Nice To Haves

Coursework in management, tax preparation, and/or accounting.
Previous tax preparation experience.

Responsibilities

Lead recruiting efforts and manage interviews for seasonal employees in the assigned area.
Manage leads from JHNet and other sources.
Monitor associate performance for quality standards, deadlines, and proper procedures, correcting errors or problems.
Review and approve work schedules and timecards, and monitor the time tracker during all shifts.
Work with Human Resources on employee relations issues, complaints, and training.
Ensure assigned locations meet company standards for office setup, buildouts and breakdowns, technology, telecommunications, supplies, and facilities maintenance.
Maintain relationships with property managers and landlords.
Guide employees through difficult or complex problems and help resolve escalated complaints or disputes.
Monitor GL and P&L performance, holds, voids, rejects, discount reports, and productivity reports for the assigned store group.
Meet office goals for revenue, cash control, and tax return count in the assigned area.
Drive operations at each location to maximize tax preparer efficiency, revenue, and office profitability.