Multi-Skilled Technician

7-Eleven•Winston-Salem, NC

About The Position

The Multi-Skilled Technician repairs a wide variety of specialized equipment in an assigned group of 7-Eleven family of brands stores within a geographic area. Service calls are initiated by stores through 7Help work orders and assigned to the appropriate technician. The position reports to the Area Facilities Manager. The technician responds to equipment, plumbing, electrical, and general maintenance work orders; manages parts inventory; schedules and prioritizes daily work; completes required reports; evaluates equipment condition; and follows manufacturer service procedures and safety protocols. The role also includes calibrating equipment to legal standards, recommending outside contractors when needed, training less experienced technicians, and providing leadership and peer support. The technician must be available for on-call emergencies 24 hours a day, 7 days a week, in addition to the normal work schedule.

Requirements

High school diploma or GED.
At least 2 years of relevant work experience.
Certification from one manufacturer or government agency, or equivalent work experience where certification is not required.
Effective communication skills.
Ability to work with little to no direct supervision.
Ability to provide advice and guidance to less experienced personnel.
Availability for on-call emergency work 24 hours a day, 7 days a week, in addition to the normal work schedule.

Nice To Haves

Leadership experience, including leading meetings and projects.
Peer-to-peer technical support experience.
Facility location ownership experience.
Experience with projects or stretch assignments.

Responsibilities

Respond to work orders for in-store equipment, including minor HVAC and refrigeration repairs, beverage and food equipment, ice makers, and fuel dispenser components.
Respond to plumbing, electrical, and general maintenance work orders.
Order and manage parts inventory for the service truck.
Replace plug-and-play equipment as needed.
Schedule and prioritize daily duties and work assignments.
Complete required daily reports and paperwork documenting time and use of parts and materials.
Observe and inspect equipment to determine whether servicing or further action is required.
Read, interpret, and follow manufacturer service-manual procedures.
Calibrate pumps, dispensers, and other equipment in accordance with legal standards.
Recommend when an outside contractor is needed to handle a maintenance issue.
Provide training, advice, and guidance to less experienced technicians as needed.
Complete other duties and special projects assigned by management.
Follow all safety regulations and protocols.
Remain available 24/7 for on-call emergencies in addition to the normal work schedule.
Provide peer-to-peer technical support and help lead meetings, projects, and the team.
Fill in for the Area Facilities Manager during vacations and absences.