Multi-Site Community Manager
About The Position
The Multi-Site Community Manager is responsible for generating revenue for the community, handling resident relations, and ensuring the property is rented to its fullest capacity. This role involves maintaining the community's appearance, ensuring timely repairs, and conducting regular property inspections. The manager will utilize marketing strategies to attract prospects, confirm leasing staff effectiveness, and ensure timely collection of deposits and rental payments. They will also address resident complaints and concerns to ensure satisfaction and develop resident retention programs. This position requires enforcing community and company policies, managing marketing and leasing activities, overseeing financial management and general administration, and supervising employees.
Requirements
- Bachelor's degree (B. A.) from four-year College or University
- 3 to 4 years related experience and/or training
Nice To Haves
- Strong building infrastructure knowledge
- Demonstrate best-in-class customer service skills
Responsibilities
- Generate revenue for community and handle resident relations
- Ensure property is rented to fullest capacity
- Maintain community appearance and ensure repairs are noted and completed on timely basis
- Utilize marketing strategies to secure traffic
- Confirm that leasing staff techniques are effective in obtaining closure
- Ensure deposits, rental payments and late/check charges are collected on timely basis
- Deal with resident complaints, concerns, and requests on timely basis to ensure resident satisfaction with management
- Develop and/or implement resident retention programs
- Consistently enforce community and company policies
- Greet prospects and qualify by covering all criteria
- Tour community and target apartment
- Highlight amenities and close the sale
- Process applications for approvals and type leases
- Follow-up with applicant regarding status
- Follow-up on prospects unable to close
- Secure new residents signature(s) on appropriate paperwork prior to move-in
- Orient new resident(s) to community
- Monitor apartments up for renewal, send notices, and secure renewal
- Prepare annual budgets and income projections in a timely and accurate manner
- Maintain accurate records of all community transactions and submit on timely basis
- Collect and post rent (when applicable)
- Maintain accurate and up-to-date property accounting and collection records
- Plan for and utilize community resources, equipment and supplies economically
- Ensure all administrative paperwork is accurate, complete, and submitted on a timely basis
- Prepare and/or implement procedures and systems within company guidelines to ensure orderly, efficient workflow
- Continually monitor and analyze traffic logs, conversion ratios, budget guidelines, renewal information, marketing data, etc.
- Ensure distribution of all company or community-issued notices
- Give direction to and/or monitor maintenance, construction, and/or rehabilitation activities to ensure quality and expediency
- Ensure proper response and handling of all community emergencies with staff, residents, buildings, etc. within company guidelines to minimize liabilities
- Process A/P invoices, handle petty cash and all funds
- Directly supervises employees in the department
- Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws
- Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems
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What This Job Offers
Job Type
Full-time
Career Level
Manager
