Multi Site Operations Manager- Dental
About The Position
PepperPointe Partnerships is searching for an experienced Multi-Site Operations Manager for our Virginia dental practice locations. This role is based in Virginia. PepperPointe Partnerships is a leading Dental Support Organization (DSO) that services 140+ practice locations (Orthodontic, Pediatric, and General) throughout Kentucky and Virginia. Our goal is to unite doctors to protect patients through personalized care. The Multi-Site Operations Manager will develop, strengthen, then accentuate operational components, and team dynamics. Throughout each practice within the assigned territory, they’ll work to increase productivity, profitability, and success, while supporting each location’s provider(s) and team of talented and skilled employees to become the best version of themselves professionally and personally. To be successful in this role, you must ensure quality of operations and customer service, inspire each dentist and their team members to give their all, and identify and act on performance deficiencies. Ideal candidates are ambitious, performance-oriented and driven with exceptional communication, interpersonal, and people skills.
Requirements
- Bachelor's degree, or equivalent comparable dental business operations management experience required (3-5 years)
- Must be able to travel daily, weekly to offices within assigned territory of Virginia.
- Working knowledge of basic computer operating systems, such as Windows or MacOS.
- Working knowledge of the larger Dental and Orthodontic Practice Software systems (example: Eaglesoft, Dentrix, Dentrix Ascend, Cloud 9)
- Strongly self-motivated, to include studying and maintaining working knowledge of industry standards and trends.
- Proven leadership skills and the ability to effectively manage others.
- Excellent problem-solving abilities.
- Distinct communication skills, to include a willingness to offer positive and negative feedback as needed.
- Excellent organizational skills and an ability to create and present easily-followed guidelines for others to comprehend.
- Strong interpersonal skills with a proven ability communicate across different levels of an organization.
- DSO and or dental experience is required
Responsibilities
- Serve and support an assigned territory of dental practices.
- Ensure adherence to key performance objectives to meet business and customer expectations.
- Support sound financial management to ensure offices are profitable and stay within budget with the guidance of our financial department.
- Monitor the P&L statements for each supported practice and develop effective ways to close the gaps between actual performance and company projections.
- Monitor Accounts Receivable (A/R) weekly for all supported offices.
- Directly support dentists and their teams in their growth and development, helping them set goals and address operational opportunities within their supported office.
- Coordinate weekly in-practice visits and meet regularly with office managers, doctors, and office staff to provide feedback, support and encouragement.
- Proactively create and implement strategies to challenge operational inefficiencies and leverage clinical opportunities.
- Liaise with senior management to coordinate and report ongoing issues and new opportunities.
Benefits
- Medical, dental, and vision benefits
- 401K with company match
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
