Multi-Site Manager - Grand South and River Roads Manor

Dominium•St. Louis, MO

17h•Onsite

About The Position

Dominium is seeking a motivated Multi-Site Manager to join their team and help address the affordable housing crisis. The company is a respected and innovative affordable housing development and management company with offices across the US. This role will manage two apartment communities in Jennings and St. Louis, MO, totaling 181 units. The position focuses on maximizing property performance, fostering a positive resident community, and overseeing day-to-day operations.

Requirements

Three years of multifamily property management experience required.
Proficient in MS Office Suite (Word, Excel, Outlook).
Strong verbal and written communication skills (English).
Ability to speak in front of groups of people.
Must be reliable.
Exceptional time management and organizational skills.
Must be able to think independently.
Must be able to work with minimal supervision.
Must be able to coach, mentor and manage others.

Nice To Haves

4-year degree preferred.
Accredited Residential Manager (ARM), Certified Occupancy Specialist (COS), Resident Apartment Manager (RAM), or similar designation preferred.
Tax credit experience preferred.
Accounting and administrative background preferred.
Yardi experience preferred.
Ability to speak a second language is a plus.

Responsibilities

Manage daily operations and potentially fulfill duties of open positions (caretaking, housekeeping, grounds keeping, light maintenance) to ensure physical appearance and cleanliness.
Act as a liaison between corporate staff and on-site management/maintenance personnel.
Meet with staff to discuss business, including occupancy goals, renewals, and projections.
Prepare and conduct employee orientations and training, partnering with HR as needed.
Conduct performance reviews, make recommendations for salary increases/advancement, and hire/terminate employees in accordance with company policy and legal requirements.
Maintain employee records for attendance, PTO, and performance management.
Work with residents to establish good communication and retention programs, resolving issues fairly and promptly.
Follow Dominium's purchase order and purchasing procedures.
Oversee and adhere to company accounting directives, working within budget and notifying management of potential variations.
Collect rent and all monies due, implementing thorough collection procedures.
Send eviction files in a timely manner and ensure files go to collection agencies per policy.
Handle all details of move-ins and move-outs, including unit inspection checklists and maximizing chargebacks.
Process applicant files for screening according to property housing programs in a timely and accurate manner.
Report accidents and emergency situations immediately.
Address and correct internal and external audit findings within designated timeframes.
Maintain and/or document all community records, files, and reports in the property management database.
Conduct monthly safety meetings with all staff.
Respond to internet leads, review weekly traffic reports, closing ratios, renewal opportunities, and guest card follow-up procedures.
Review and sign all lease agreements, partnering with corporate Marketing as needed.
Ensure maintenance requests are handled promptly and efficiently, inspecting the property for improvements and taking necessary action within budget.
Ensure the property is presentable at all times by regularly walking the property, including vacant units, grounds, and common areas.
Review work order response times and follow up with residents for satisfaction.
Ensure office procedures are followed and completed in a timely manner, including accurate data entry for reports.
Check important audit issues daily (key boxes, staff appearance, job postings, etc.).
Supervise outside contractors or vendors to ensure quality workmanship and adherence to contracts.
Enforce the Employee Handbook, Community Manager Expectations, Operations Policy and Procedure Manual, and related manuals (Preventative Maintenance, Yardi, etc.), as well as Compliance procedures (Section 42, Section 8, etc.).
Stay current and knowledgeable of federal, state, and local laws and regulations related to property management and resident needs.
Perform other duties as assigned by the Area/Regional Manager.
Conduct all duties of the Community Manager at multiple sites.