Multi-Site Maintenance Supervisor

Brighthaven•Napa, CA

13h•$29 - $31•Onsite

About The Position

Avanath is a leading property management company focused on providing affordable housing for the workforce. Our purpose is to cultivate the American Dream, offering residents an unforgettable experience as a great place to live and work. The Multi-Site Maintenance Supervisor is crucial in delivering on our commitments to residents by ensuring quality move-ins, timely service, superb curb appeal, and personal attention. This role partners with the Community Manager to oversee staff and vendors, maintaining the property to the highest standards. The ideal candidate possesses a high degree of professionalism, positive engagement, and a strong aptitude for connecting with residents and staff to create a sense of community. An authentic and positive attitude, coupled with active listening skills, is essential for resolving concerns and ensuring everyone feels valued.

Requirements

At least 3 years of multifamily property maintenance experience.
One year of supervisory experience required.
Expertise in plumbing, HVAC, appliance repair, electrical, and carpentry work is required.
Valid Driver’s License.
Very strong organizational skills and ability to handle multiple priorities.
Solid interpersonal and customer service skills.
Must be available for on-call and weekend work.

Nice To Haves

HVAC and CPO certifications are highly desired.

Responsibilities

Deliver on commitments to residents, ensuring quality move-in, timely service, superb curb appeal, and personal attention.
Partner with the Community Manager to oversee assigned staff and vendors to ensure property maintenance.
Create a sense of community and go the extra mile to create a positive experience for residents and staff.
Build relationships with vendor partners, regulatory, and social services partnerships.
Adopt a collaborative approach to create consistent, favorable circumstances for the Organization and communities.
Demonstrate an open and professional attitude when accessing and resolving resident and staff concerns.
Seek resources throughout the organization via support services and senior leadership.
Demonstrate active listening and ensure each resident and staff member feels seen, heard, and valued.
Treat residents and others with respect, answer questions, respond sensitively to complaints, and assign work orders with efficiency and urgency.
Project a favorable image of the community to achieve property objectives and public recognition.
Ensure consistency, follow-up, and follow-through in dealing with residents.
Enforce policies of the community as delegated by the Community Manager.
Assist and complete work orders by diagnosing and repairing defects in community common areas and units according to policies, procedures, safety standards, and code requirements.
Coordinate, schedule, and respond to resident/management requests and work orders.
Ensure all repairs and replacements are necessary for community common areas and units.
Support cost-cutting and expense control programs by fixing rather than replacing parts, minimizing waste, and practicing correct use of tools and equipment.
Inspect grounds, building, and other community features daily to identify, minimize, and correct hazardous property conditions or liability concerns.
Manage and order maintenance supplies inventory while adhering to budget guidelines.
Maintain a preventative maintenance program to extend the life of the community and minimize future repairs.
Maintain a well-organized and properly stocked maintenance shop adhering to safety standards and OSHA guidelines.
Maintain hazard communications program; teach and promote safe work practices.
Manage unit inspections.
Responsible for key control of the community.
Maintain accurate records regarding service requests, EPA/OSHA standards, preventative maintenance, apartment make-ready status, work in progress, etc.
Manage and participate in on-call emergencies.
Plan for and utilize property resources, equipment, and supplies economically by obtaining bids/pricing from vendors, suppliers, and contractors.
Give direction to and monitor maintenance, construction, and rehabilitation activities to ensure quality and expediency.
Challenge team members to achieve higher levels of performance by establishing and communicating goals.
Develop standards for the cleanliness and overall appearance of the community’s grounds, amenities, building exteriors, market-ready unit interiors, etc.
Under the direction of the Community Manager, supervise, train, and schedule maintenance activities for maintenance staff.
Monitor work progress of maintenance staff daily, providing immediate assistance and instruction.
Provide input to the Community Manager regarding employee performance evaluations.
Conduct and/or attend regularly scheduled safety meetings, ensure MSDS sheets are current and accessible, and stay updated on OSHA and other safety-related laws and requirements.
Practice proper safety techniques in accordance with Company, property, and departmental policies, procedures, and standards.
Report any mechanical or electrical equipment malfunctions, employee/visitor/resident injuries or accidents, or other safety issues promptly.
Comply with Avanath’s safety and risk-management policies.
Follow established policies and procedures, monitor and ensure compliance with regulatory requirements, organizational standards, and operational processes.
Report violations or infractions to appropriate individuals.
Conduct all business in accordance with company policies and procedures, Fair Housing, Americans with Disabilities Act, and all other laws pertaining to the apartment industry.