Multi-Site Maintenance Supervisor

Avanath•Napa, CA

16h•$29 - $31•Onsite

About The Position

Avanath is a leading property management company specializing in affordable housing for the workforce. Our mission is to cultivate the American Dream by making a difference in residents' lives through excellent customer service and creating a positive living and working environment. The Multi-Site Maintenance Supervisor is a key role responsible for ensuring the quality and timely maintenance of properties, contributing to superior resident satisfaction. This role involves partnering with the Community Manager to oversee staff and vendors, ensuring properties are well-maintained, and fostering a sense of community. The ideal candidate will possess a high degree of professionalism, a positive attitude, and a strong aptitude for building relationships with residents, staff, and partners. An authentic and positive approach to problem-solving, active listening, and ensuring all individuals feel valued are essential qualities for this position.

Requirements

At least 3 years of multifamily property maintenance experience.
One year of supervisory experience required.
Expertise in plumbing, HVAC, appliance repair, electrical, and carpentry work is required.
Valid Driver’s License.
Very strong organizational skills and ability to handle multiple priorities.
Solid interpersonal and customer service skills.
Must be available for on-call and weekend work.

Nice To Haves

HVAC and CPO certifications are highly desired.

Responsibilities

Deliver on commitments to residents and provide superior customer service, including quality move-in, timely service, and superb curb appeal.
Partner with the Community Manager to oversee assigned staff and vendors to ensure property maintenance.
Create a sense of community and go the extra mile to create a positive experience for residents and staff.
Build relationships with vendor partners, regulatory, and social services partnerships.
Adopt a collaborative approach to create consistent, favorable circumstances that foster success and effectiveness for the Organization and the communities.
Demonstrate an open and professional attitude when accessing and resolving resident and staff concerns.
Seek resources throughout the organization via support services and senior leadership.
Demonstrate active listening and ensure each resident and staff member feels seen, heard, and valued.
Treat residents and others with respect, answer questions, respond sensitively to complaints, and assign work orders with efficiency and urgency.
Project a favorable image of the community to achieve property objectives and public recognition.
Ensure consistency, follow-up, and follow-through in dealing with residents on all matters.
Enforce policies of the community as delegated by the Community Manager.
Assist and complete work orders generated from resident requests and routine upkeep by diagnosing and repairing defects according to policies, procedures, safety standards, and code requirements.
Coordinate, schedule, and respond to resident/management requests and work orders.
Ensure all repairs and replacements are necessary for community common areas and units.
Support cost-cutting and expense control programs by fixing rather than replacing parts, minimizing waste of materials, and practicing correct use of tools and equipment.
Inspect grounds, buildings, and other community features daily to identify, minimize, and correct hazardous property conditions or liability concerns.
Manage and order maintenance supplies inventory while adhering to budget guidelines.
Maintain a preventative maintenance program to extend the life of the community and minimize future repairs.
Maintain a well-organized and properly stocked maintenance shop adhering to safety standards and OSHA guidelines.
Maintain hazard communications program; teach and promote safe work practices.
Manage unit inspections.
Responsible for key control of the community.
Maintain accurate records regarding service requests, EPA/OSHA standards, preventative maintenance, apartment make-ready status, work in progress, etc.
Manage and participate in on-call emergencies in the community.
Plan for and utilize property resources, equipment, and supplies economically by obtaining bids/pricing from vendors, suppliers, and contractors.
Give direction to and monitor maintenance, construction, and rehabilitation activities to ensure quality and expediency.
Challenge all team members to achieve higher levels of performance by establishing and communicating immediate and long-term goals.
Develop standards for the cleanliness and overall appearance of the community’s grounds, amenities, building exteriors, market-ready unit interiors, breezeways, curbs, signage, leasing office, central garbage areas, parking lots, and other buildings and common areas.
Under the direction of the Community Manager, supervise, train, and schedule maintenance activities for maintenance staff.
Monitor work progress of each maintenance staff on a daily basis; provide immediate assistance and instruction if needed.
Provide input to the Community Manager regarding employee performance evaluations.
Conduct and/or attend regularly scheduled Avanath safety meetings, ensure all MSDS sheets are current and accessible, and stay up-to-date on all OSHA and other safety-related laws and requirements to ensure community compliance.
Practice proper safety techniques in accordance with Company, property, and departmental policies, procedures, and standards by immediately reporting any mechanical or electrical equipment malfunctions, employee/visitor/resident injuries or accidents, or other safety issues.
Comply with Avanath’s safety and risk-management policies by attending and participating in safety meetings, completing required training, and reporting accidents and incidents promptly and accurately.
Follow established policies and procedures by monitoring and ensuring compliance with regulatory requirements, organizational standards, and operational processes.
Conduct all business in accordance with company policies and procedures, Fair Housing, Americans with Disabilities Act, and all other laws pertaining to the apartment industry.