Multi-Site Community Director - 120 Oakley (Conventional) & Laurel House (LIHTC)

Elmington•Nashville, TN

2d•Onsite

About The Position

At Bedrock Property Management, we are looking for a Multi-Site Community Director to oversee the day-to-day operations of multiple properties, ensuring resident satisfaction and efficient operations. This role involves managing staff, vendor relations, property maintenance, financial reporting, and achieving leasing and financial goals. Bedrock Property Management is committed to providing exceptional service to residents and owners, fostering a culture of genuine care, excellence, and collaboration.

Requirements

Exceptional verbal and written communication skills to liaise effectively with team members, leadership, and residents.
Outstanding organizational skills to manage multiple priorities, tasks, and deadlines efficiently.
A passion for chasing excellence and providing exemplary customer service.
Meet targeted revenue goals by exceeding occupancy budgets, improving resident retention, and monitoring the property's financial performance.
Effectively manage staff, operations, and financial performance of your community.
Be the primary representative of Bedrock to residents, vendors, and employees.
Proactive attention to detail, searching constantly for ways to improve your property.
Be an effective listener who offers helpful solutions.
Possess great energy, enjoy challenges, and constantly set and reach new goals.
Minimum (2) years of multi-family property management experience required.
Previous experience leading a team to meet success through positive motivation, goal setting, and accountability.

Nice To Haves

Previous Community Manager, Property Manager, or Community Manager experience, preferred.
Customer Experience

Responsibilities

Oversee the day-to-day operations of multiple properties.
Ensure efficient operations by overseeing property staff.
Manage vendor relations.
Ensure timely property maintenance.
Provide financial reporting.
Oversee the leasing and financial goals and performance of the communities.
Provide exemplary customer service to all residents, proactively solving issues, and creating a warm and welcoming environment.
Steward the financial management of the community by creating, reviewing, and submitting required daily and weekly reports.
Ensure all team members abide by federal fair housing standards and all other applicable laws.
Mentor team and staff, inspiring them to give their best each day, while developing their professional skills.
Provide guidance on company policies and procedures, while communicating company requirements and announcements.
Present a professional image and effectively represent the company to residents, vendors, and owners alike.
Operate computers and other technological devices on site, including but not limited to security systems, cameras, copiers / scanners / printers.
Maintain complaint and consistent resident files onsite in either electronic and/or hardcopy format, while ensuring all files are cared for with the utmost consideration for confidentiality.
Ensure property maintenance and work orders are completed to resolve issues in a timely manner.
Respond to issues outside of normal work schedule when required to ensure the safety and satisfaction of residents.
Train and supervise onsite staff, in accordance with all company policies and procedures, while modeling our core values in all interactions.
Drive property performance by participating in resident events, marketing the property, and focusing on resident retention.
Perform all other duties, as assigned.