Multi-Office Operations Manager Outpatient Oncology

The Oncology Institute of Hope and Innovation•Mission Hills, CA

8d•Onsite

About The Position

Founded in 2007, The Oncology Institute (NASDAQ: TOI) is advancing oncology by delivering highly specialized, value-based cancer care in the community setting. TOI offers cutting-edge, evidence-based cancer care to a population of approximately 1.9 million patients, including clinical trials, transfusions, and other care delivery models traditionally associated with the most advanced care delivery organizations. With over 180 employed and affiliate clinicians and over 100 clinics and affiliate locations of care across five states and growing, TOI is changing oncology for the better. At The Oncology Institute of Hope & Innovation, we believe that exceptional patient care starts with empowered leaders. As our Clinic Operations Manager, you’ll be part of a forward-thinking healthcare team that values collaboration, compassion, and continuous improvement. We offer the opportunity to shape high-performing clinical operations that truly impact lives — both for our patients and our staff.

Requirements

Bachelor’s degree required
3+ years prior experience working in a clinical or healthcare setting
3+ years of proven success in leadership roles
3+ years in an operations manager role
Exceptional written and verbal communication skills
Analytical thinking skills and the ability to exercise sound judgement when making decisions
Must be customer service oriented and prepared to liaise with patients, their families and other care providers
Extremely organized and detail oriented
Ability to delegate tasks as needed
Ability to spend extended periods of time sitting at a desk

Nice To Haves

Knowledge of a second language is an asset

Responsibilities

Live and exemplify TOI core values, providing outstanding customer service and promoting a positive experience for patients and staff members.
Partner in the recruitment, hiring and training of new staff members
Design and implement business strategies to help the clinic meet organizational goals
Manage staff by assigning and delegating tasks as needed
Develop protocols and procedures to improve staff productivity
Act as a liaison between patients, their families and additional care staff
Plan and manage the clinic's budget and approve payroll
Perform quarterly and annual employee reviews and provide constructive feedback on their performance to help them meet professional goals
Ensure that all policies and procedures function in accordance with state and federal laws
As leader of your clinic location or multiple locations, you will be responsible for supervising all clinicians and non-clinician teammates at your locations and ensuring they properly complete their daily responsibilities.
You will be responsible for annual performance evaluations on all direct reports and reviewing evaluations for indirect reports that are the responsibility of your supervisors.