Multi-Line Claims Adjuster – Commercial Auto (PD & BI)

Ccmsi • Dallas, TX

2d • Remote

About The Position

The Multi-Line Claim Representative II is responsible for the investigation and adjustment of assigned commercial auto claims, including third-party property damage (PD), bodily injury (BI), and general liability exposures within a national accounts environment. This role manages claims from assignment through resolution (cradle to grave) across multiple jurisdictions while ensuring compliance with CCMSI claim handling standards, client-specific instructions, and applicable state laws. This position is designed for adjusters with 2–5 years of liability claim handling experience who are comfortable managing a multi-account desk and developing deeper expertise in auto liability and general liability claims. The ideal candidate demonstrates strong investigative skills, sound judgment, and consistent, proactive communication. This is not a high-volume, quick-resolution claim environment. Adjusters are expected to take full ownership of their claims, manage them through completion, and deliver accurate, well-documented outcomes. This is a claims adjuster role, responsible for cradle‑to‑grave liability claim handling.

Requirements

• Valid adjuster licenses is required, or the ability to obtain within the first 60 days of employment.
• Experience handling liability claims
• Strong analytical, negotiation, and decision‑making skills
• Ability to analyze coverage and communicate claim decisions clearly and professionally
• Excellent time‑management and organizational abilities
• Strong written and verbal communication skills
• Ability to work independently in a remote environment with strong accountability
• Reliable, predictable attendance during business hours

Nice To Haves

• Commercial Auto and/or General Liability claims experience
• New York adjuster license
• Experience performing coverage evaluations and coverage position analysis
• Comfort reviewing and applying contractual risk transfer, indemnification, and additional insured concepts
• Litigation management experience
• Experience working within a TPA environment
• Bilingual (English/Spanish)

Responsibilities

• Investigate, evaluate, and adjust multi‑line liability claims (property damage & bodily injury) in accordance with CCMSI standards and state requirements.
• Manage claims involving commercial vehicles, trucking exposures, and third‑party liability.
• Determine coverage, assess liability, and develop defensible claim strategies.
• Review medical, legal, and vendor invoices for accuracy and reasonableness; negotiate discrepancies as needed.
• Establish, monitor, and adjust reserves in alignment with exposure and authority guidelines.
• Negotiate settlements with claimants, attorneys, and representatives in accordance with client expectations.
• Engage, coordinate, and manage defense counsel or other external vendors when appropriate.
• Identify and pursue subrogation opportunities.
• Maintain detailed and timely claim documentation, diary management, and financial reporting.
• Support excess reporting requirements and client communication needs.
• Deliver consistent, high‑quality service with professionalism and integrity.

Benefits

• 4 weeks (Paid time off that accrues throughout the year in accordance with company policy)
• 10 paid holidays in your first year
• Medical, Dental, Vision, Life, and Disability Insurance
• 401(k) and Employee Stock Ownership Plan (ESOP)
• Internal training and advancement opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed