Multi-Line Claim Representative Trainee (RECENT GRADS)

MSIG USA•Cincinnati, OH

3d•Hybrid

About The Position

MSIG USA is seeking motivated individuals for its Multi-Line Claims Trainee Program. This program is designed to develop high-potential talent into future claims professionals through immersive training, mentorship, and real-world exposure across multiple lines of business, including property, auto, workers’ compensation, liability, and specialty claims. Participants will gain hands-on experience in investigating claims, analyzing coverage, evaluating liability, and supporting fair claim resolutions, while building relationships with customers, agents, attorneys, and vendors. The program includes a 4-week in-person training in Cincinnati, OH, ongoing mentorship, and company-sponsored enrollment in the Associate in Claims (AIC) designation program.

Requirements

Strong communication and interpersonal skills
Ability to build relationships across teams and with external partners
Solid analytical mindset and problem-solving ability
Strong organizational skills with the ability to manage competing priorities
Comfort working in a fast-paced, team-oriented environment
A proactive, self-starter attitude with a passion for learning
Candidates should be available to start on August 3, 2026

Responsibilities

Conduct claim investigations by reviewing policies, gathering information, and documenting findings.
Support claim resolution decisions with a focus on accuracy, fairness, and compliance.
Maintain detailed, organized claim files in accordance with regulatory standards.
Deliver a high level of customer care during critical moments for policyholders.
Manage multiple priorities and develop strong organizational discipline.
Gain exposure to property, auto, workers’ compensation, liability, and specialty claims.
Work alongside experienced professionals to investigate claims and uncover key facts.
Participate in field investigations and real-time claim scenarios.
Learn how to analyze coverage, evaluate liability, and support fair claim resolutions.
Build confidence navigating conversations with customers, agents, attorneys, and vendors.
Partner with cross-functional teams including Underwriting, Loss Engineering, and SIU.