Multi-Line Claim Representative I

Ccmsi • Metairie, LA

20h • Hybrid

About The Position

The Multi-Line Claim Representative I is responsible for the investigation and adjustment of assigned multi-line liability claims, with a primary focus on auto property damage and general liability claims. This adjuster role manages claims across multiple accounts and jurisdictions, including trucking and municipal clients, while delivering timely, accurate, and compliant claim outcomes. This position may serve as an advanced training role for future advancement to a Multi-Line Claim Representative II or more senior claim positions.

Requirements

• Active adjuster license required for jurisdictions handled (LA, MS, AL, GA, TX, FL)
• Minimum of 3 years of liability claim handling or insurance-related experience, including auto property damage claims handled in-house for an insurance company
• Strong written and verbal communication skills
• Proven organizational skills with the ability to prioritize and manage multiple files
• Ability to work independently with minimal direct supervision
• Attention to confidentiality and discretion
• Reliable, predictable attendance during assigned client service hours
• Proficiency with Microsoft Office applications
• Bilingual (Spanish) proficiency required

Nice To Haves

• Prior experience working in a Third Party Administrator (TPA) environment
• Experience handling claims for trucking or municipal clients

Responsibilities

• Investigate and adjust multi-line liability claims, including auto property damage and general liability, in accordance with CCMSI claim handling standards under direct supervision
• Manage an average caseload of approximately 125 claims of moderate complexity
• Review medical, legal, and miscellaneous invoices to determine reasonableness and claim-related necessity; negotiate disputed invoices as appropriate
• Authorize and issue claim payments utilizing established claim payment systems and authority guidelines
• Negotiate settlements with claimants and attorneys in accordance with client authorization and corporate standards
• Assist in the selection and coordination of defense attorneys when appropriate
• Assess and monitor subrogation opportunities through resolution
• Prepare reports detailing claim status, payments, and reserves
• Provide required reporting and file monitoring for excess insurers
• Maintain accurate documentation, diary management, and compliance with service commitments
• Deliver consistent, high-quality claim service to internal and external clients

Benefits

• Medical, Dental, Vision, Life, and Disability Insurance
• 401(k) and Employee Stock Ownership Plan (ESOP)
• 4 weeks (Paid time off that accrues throughout the year in accordance with company policy) + 10 paid holidays in your first year

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed