Multi-Line Claim Consultant (BI)

Ccmsi • Scottsdale, AZ

4d • Hybrid

About The Position

The Multi-Line Claim Consultant manages bodily injury claims for a dedicated Waste Management account, overseeing investigations, claim evaluation, negotiations, and resolution. This role is responsible for delivering exceptional client service while adhering to CCMSI's claim-handling standards. Experience with complex bodily injury claims is required, and litigation knowledge is preferred. Opportunities for career growth and advancement are available.

Requirements

• Strong communication, analytical, and negotiation skills.
• 5+ years of multi-line experience - Bodily Injury and Litigation is required
• Experience handling highly complex claims in multiple jurisdictions.
• Excellent organizational skills with the ability to manage competing priorities.
• A customer and client-focused approach, and commitment to responsive service.

Nice To Haves

• Bilingual (Spanish) proficiency — highly valued for communicating with claimants, employers, or vendors, but not required.

Responsibilities

• Investigate, evaluate, negotiate, and resolve bodily injury and multi-line claims in accordance with applicable laws, client requirements, and CCMSI standards.
• Establish and manage claim reserves within assigned authority levels.
• Review and authorize claim-related expenses, invoices, and payments, resolving billing disputes as needed.
• Negotiate settlements and participate in mediations, hearings, and other litigation-related proceedings as appropriate.
• Coordinate and oversee outside vendors, including defense counsel, surveillance providers, and other claim service partners.
• Identify and pursue subrogation opportunities to maximize claim recoveries.
• Maintain timely and accurate claim documentation and provide status reports to clients and management.
• Communicate effectively with claimants, clients, attorneys, medical providers, and other stakeholders throughout the life of the claim.
• Manage a complex caseload for a dedicated Waste Management account with minimal supervision.
• Support client service initiatives and participate in training, presentations, or claim reviews as needed.

Benefits

• Medical, Dental, Vision, Life, and Disability Insurance
• 401(k) and Employee Stock Ownership Plan (ESOP)
• 4 weeks (Paid time off that accrues throughout the year in accordance with company policy) + 10 paid holidays in your first year

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed