Multi-Line Claim Adjuster

Merchants • Buffalo, NY

5d • Hybrid

About The Position

Merchants Insurance Group is a leading Property and Casualty Insurer in the Northeast and is looking for a Multi-Line Claim Adjuster to join our Claims Legal team located in Buffalo, New York. The Multi-Line Claim Adjuster will become part of a dedicated claims team focusing on Commercial Auto, Property, General Liability and Umbrella/Excess claims. This position interacts extensively with home office technical managers, internal colleagues as well as policyholders, agents, attorneys, appraisers, and a multitude of claim-related service providers. Merchants Insurance Group is rated A- (Excellent) with a stable outlook by A.M. Best and is consistently recognized as a top employer and high-performing organization. We offer a hybrid work schedule, requiring two full days per week in the office, with flexibility to work remotely or onsite the remaining days. This model supports collaboration while providing flexibility and work-life balance.

Requirements

• A 4-year degree or equivalent work-related experience.
• A minimum of 2 years claims experience handling Commercial Auto, Property, General Liability or Umbrella/Excess claims.
• Skilled negotiator, capable of formulating strategy and action plans for files.
• Exceptional organizational, time management, desk management, communication and negotiation skills are required.

Nice To Haves

• Professional designations or working towards industry specific designations are a plus.

Responsibilities

• Cultivating relationships with claims and other internal staff, policyholders, attorneys, agents and a variety of service providers and experts all while working towards achieving the most optimal outcomes for Merchants and our policyholders.
• Investigating coverage and liability damages.
• Provides a high level of customer service while managing a portfolio of Commercial Auto, Property, General Liability and Umbrella/Excess claims.
• Conducting and directing timely and quality claim investigations, evaluations and equitable settlements of all assigned claims.
• Ensuring timely and accurate reserves consistent with established reserving philosophy and practices.

Benefits

• Welcoming and positive work environment.
• Colleague Appreciation events.
• Flexible work arrangements, including flex scheduling and summer hours.
• Hybrid work schedule.
• Competitive pay scale.
• Generous paid time off package.
• Health, Dental, Vision, Life Insurance, Short Term Disability.
• 401(k) employer match amount is 100% up to 6% of your annual contributions.
• Outstanding company bonus program.
• Tuition Reimbursement.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree