Multi Functional Department Associate - Las Vegas Blvd Resort

Travel + Leisure Co.•Las Vegas, NV

2d•Onsite

About The Position

The Multi-Functional Resort Associate is a cross-functional position that is responsible for two or more functions within various daily resort operations. This position ensures that all owners, guests and associates receive our Hospitality with Heart service.

Requirements

Organizational Skills.
Excellent communication skills.
Acquires job skills and learns company policies and procedures to complete routine tasks.
Ability to read and comprehend routine instructions, short correspondence and memos.
Ability to give high priority to customer service.
Ability to solve problems with a minimum of supervision.
Ability to read, write and understand English.
Basic office skills helpful including basic math, proper cash handling procedures.
Must maintain a professional appearance and a Can-Do, positive attitude towards all guests and staff.
Ability to multi-task and work in a fast paced environment.
Must be people oriented and able to work independently or with others as needed.
Must be detail oriented.
Basic computer skills
Ability to use basic office equipment including Fax, copier, printers
Microsoft Office: Word, excel, outlook
Key systems
Experience equivalent to the education requirement may be accepted in lieu of the education requirement.

Responsibilities

Performs daily Guest Services functions such as guest check-in and check–out, answering phones, completion of shift check-list, and posting charges for copies, laundry, food & beverage, and convenience store outlets etc.
Make, confirm and cancel reservations for guests.
Answer a variety of questions for guests pertaining to their reservations.
Responds courteously, efficiently and professionally to guest service requests.
Directs owner and guest requests to the correct department.
Performs light administrative duties such as sending e-mail correspondence, use of office equipment, posting in Teams, and use of Microsoft Office.
Cleans resort units to include sleeping quarters, kitchens, bathrooms and living rooms
Maintains and adheres to housekeeping detail standards.
Cleans, vacuums, dusts, and sanitizes bathrooms, kitchens, and lobbies.
Makes beds.
Replenishes supplies, such as kitchenware and toiletries.
Sorts, counts, folds, mark, or carries linens.
Inspects resort units, ensuring they are clean, functional, and sanitized for owners and guests
Report status of assignments and communicate readiness of units to Guest Services using property management system.
Records, delegates and monitors Housekeeping and Maintenance activity using HotSOS or manual tracking.
Responsible for the Food and Beverage function of the resort.
Ensure the packaged products are stocked, maintain cleanliness of all food and beverage areas, assist in preparation of food order
Collects payment for drinks served.
Prepares gift shop and supplies to ensure a successful shift.
Operate switchboard, intercom and two-way radio to relay incoming, outgoing and interoffice calls and messages.
Furnish information/phone numbers to callers as requested or makes sufficient inquiries necessary to refer the caller to the appropriate resort personnel, sales or marketing or outside vendor.
Assist guests with voice mail.
Dispatch maintenance and housekeeping staff to guest rooms as needed.