Multi-Family Maintenance Manager

AION • Richmond, VA

3d

About The Position

Under the direction of the Property Manager, the Maintenance Manager at Chesterfield Flats is responsible for the physical aspects of the apartment community. The role coordinates and performs high-level maintenance management and repair services, maintains curb appeal and apartment-home quality, manages projects, responds to customer service requests, and follows safety policies.

The Maintenance Manager oversees community maintenance, preventive maintenance, inspections, apartment turns, contracted services, inventory, expenses, safety practices, and service-request completion. The role also trains and supervises service employees, manages work and on-call schedules, and participates in after-hours emergency coverage. The position requires availability 24 hours a day, 7 days a week for emergencies.

Requirements

• High school diploma or equivalent.
• Universal CFC Certification.
• Valid driver’s license.
• At least 4 years of experience in maintenance and repair for apartment communities.
• At least 2 years of supervisory experience.
• Strong computer skills and proficiency in Microsoft Office.
• Excellent English communication skills, both verbal and written.
• Ability to walk grounds and apartments, ascend stairs around the property, lift 60 pounds, climb ladders over 10 feet, and perform general physical activities such as bending, kneeling, and pushing.
• Knowledge to thoroughly complete maintenance assessments to the standards of a Service Manager.
• Availability 24 hours a day, 7 days a week for emergencies.

Responsibilities

• Direct and oversee all aspects of community maintenance.
• Schedule and perform preventive maintenance, inspections, nighttime lighting audits, and janitorial services.
• Maintain accurate records of completed work orders, services performed, and contracts.
• Walk the property daily to uphold curb appeal and monitor safety issues.
• Schedule and coordinate apartment turns, including assistance with resident move-outs and apartment renovations.
• Follow expense guidelines, monitor operating expenses, and recommend cost-saving strategies.
• Manage inventory and storage areas, purchase maintenance materials for service requests and apartment turns, and keep an accurate supply log.
• Advise the Property Manager on capital-improvement recommendations and maintenance requirements for the annual budget.
• Coordinate contracted services, solicit and analyze bids, assess completed work, and track invoices to ensure timely payment.
• Supervise use of property golf carts or Gators, if applicable.
• Notify the Property Manager of solutions for safety or liability concerns and preventative-maintenance needs.
• Assist with snow removal as required.
• Conduct and document weekly safety meetings, including procedures, training, safety equipment, SDAs, and equipment use.
• Complete resident and team-member service requests in a timely manner and in accordance with company policy.
• Provide courteous, professional customer service to customers and team members.
• Audit the key-tracking system daily and weekly.
• Participate in after-hours emergency requests and ensure property staff coverage 24 hours a day, 7 days a week.
• Support and assist the Regional Service Manager and Property Manager with selecting new employees.
• Train, coach, and mentor team members and ensure they receive appropriate training.
• Build a team environment through weekly meetings, goal-based management, and open communication.
• Create work and on-call schedules for service employees.
• Provide ongoing feedback and conduct scheduled formal written performance reviews.
• Take corrective action according to company policy and recommend compensation adjustments, promotions, and terminations.
• Perform other duties as required.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED