Multi-Family Maintenance Manager

AION Management•Richmond, VA

About The Position

Under the direction of the Property Manager, the Maintenance Manager at Chesterfield Flats is responsible for all physical aspects of the apartment community. The role coordinates and performs high-level maintenance management and repair services, ensures curb appeal and quality apartment homes, manages projects, responds to customer service requests, and adheres to safety policies. The Maintenance Manager directs and oversees community maintenance, schedules and performs preventive maintenance and inspections, maintains records, monitors property conditions and safety, coordinates apartment turns and contracted services, manages inventory and expenses, and advises the Property Manager on capital improvements and maintenance needs. The role also supports residents and team members with service requests and participates in after-hours emergency coverage. The position supports personnel selection, training, coaching, scheduling, performance reviews, and corrective actions for service team members. The manager must be available 24/7 for emergencies and is expected to perform the physical activities described in the requirements.

Requirements

High school diploma or equivalent.
Universal CFC Certification.
Valid driver’s license.
At least 4 years of experience in maintenance and repair for apartment communities.
At least 2 years of supervisory experience.
Strong computer skills and proficiency in Microsoft Office.
Excellent verbal and written English communication skills.
Ability to walk grounds and apartments, ascend stairs, lift 60 pounds, climb ladders over 10 feet, and perform general physical activities such as bending, kneeling, and pushing.
Knowledge to thoroughly complete maintenance assessments to the standards of a Service Manager.
Must be available 24/7 for emergencies.

Responsibilities

Direct and oversee all aspects of maintenance of the community.
Schedule and perform preventive maintenance, inspections, nighttime lighting audits, and janitorial services.
Maintain accurate records of completed work orders, services performed, and contracts.
Walk the property daily to uphold curb appeal and monitor safety issues.
Schedule and coordinate apartment turns, including assistance with resident move-outs and apartment renovations.
Follow expense guidelines, monitor operating expenses, and recommend cost-saving strategies.
Manage inventory and storage areas, purchase maintenance materials for service requests and apartment turns, and keep an accurate supply log.
Advise the Property Manager on capital improvement recommendations and maintenance requirements for the annual budget.
Coordinate contracted services, solicit and analyze bids, assess completed work, and track invoices to ensure timely payment.
Supervise use of property golf carts or Gators, if applicable.
Notify the Property Manager of safety or liability concerns and preventative maintenance needs, with proposed solutions.
Assist with snow removal as required.
Conduct and document weekly safety meetings, including procedures, training, safety equipment, SDAs, and equipment use.
Complete resident and team-member service requests promptly and in accordance with company policy.
Provide courteous and professional customer service to customers and team members.
Audit the key tracking system daily and weekly.
Participate in after-hours emergency requests and ensure property staff coverage 24 hours a day, 7 days a week.
Support the Regional Service Manager and Property Manager with selecting new employees.
Train, coach, and mentor team members and ensure they receive appropriate training.
Foster a team environment through weekly meetings, goal management, and open communication.
Generate work and on-call schedules for service employees.
Provide ongoing feedback and conduct scheduled formal written performance reviews.
Take corrective action according to company policy and recommend compensation adjustments, promotions, and terminations.
Perform other duties as required.