Multi-Family/Commercial Inside Sales Coordinator

Tempo Air•Irving, TX

About The Position

The Multi-Family/Commercial Inside Sales Coordinator is responsible for scheduling installation appointments and assisting the Replacement Crews in closing jobs. This position will also assist in maintaining a positive, productive, open line of communication between the customer, the Installation Crews, and all company departments to make sure that the customer's needs are met. Bilingual is required for this position. The role involves managing daily schedules for installation crews, setting up installations with customers, ensuring accurate customer data entry, preparing job-related paperwork, dispatching calls, and communicating with crews and customers to maintain the schedule. The coordinator also processes job paperwork, issues and accounts for POs, makes outbound customer satisfaction calls, participates in team meetings, and assists the Sales Group with additional duties. The position requires the ability to handle evening and after-hours scheduling and dispatching, and to serve as a backup for permit processing. A pre-employment drug screen and criminal background check are required.

Requirements

Bilingual required
Highly organized, multi-tasking ability, with exceptional follow-through abilities.
Strong verbal and written communications.
High integrity with advanced social skills and ability to make solid connections.
Strong desire to be better at your job tomorrow than you are today.
Personality that blends well with a fast-paced, goal-driven environment.
Competitive individual contributor who also loves to win as a team.
Highly motivated, self-starter who's flexible and has a great attitude on life.
Simultaneously handle multiple projects, prioritize, and manage time efficiently.
Ability to work under pressure, meet deadlines and work in a fast-paced environment.
Pass a pre-employment drug screen and criminal background check.
High school degree or equivalent.
Basic knowledge of Microsoft Office applications (Outlook, Excel, and Word).
Excellent written and verbal communication skills

Nice To Haves

Experience in HVAC or construction is a plus.
Basic Knowledge or Salesforce, a plus
Product knowledge of Tempo's services, a plus.

Responsibilities

Maintain Installation Crews daily schedules, add events and on-call to enterprise software.
Set up equipment installations with customers in a professional manner.
Ensure that customer data entry is correct in enterprise software.
Establish customer rapport to ensure highest levels of satisfaction.
Prepare all job-related paperwork provided by sales team, rebates, finance documents, and pull permits, completing job packets for each job going out.
Dispatch calls for the Install Crews.
Communicate timely with crews and customers to ensure the schedule is maintained.
Process job paperwork in a timely and accurate manner upon job completion – notifying appropriate departments of finance, and discounts processed.
Send equipment registration request, through email, to the registration specialist/admin team if needed.
Responsible for issuing and accounting for POs as needed.
Make outbound "Happy Calls" to customers to verify customer satisfaction.
Participate in team meetings and events.
Assist Sales Group with additional duties as assigned.
Able to work a shift schedule to handle evening and after hours scheduling and dispatching.
Permit backup.

Benefits

Employee Ownership Stock (ESOP) with weekly Employer Match 20%
Competitive pay
120 hours PTO
Bereavement time
1 Floating holiday
40 hours baby bonding time
7 Paid holidays
Health Insurance (Dental, and Vision Insurance (optional))
$25,000 life insurance/$25,000 AD&D (additional voluntary life/AD&D products available)
Disability income protection plan (Short-Term & Long-Term Disability, paid by company)
401(k) Retirement Plan – 20% Employer Match
Continuing education and training programs