MT Quality Assurance Manager
About The Position
The Quality Assurance (QA) Manager is responsible for protecting performance and preventing operational risk across Managed Transportation teams. This role ensures stable, compliant, and consistent execution by owning departmental standards, monitoring operational performance, and driving proactive interventions. In addition to supporting the current state of operations, the QA Manager plays a key role in continuous improvement: identifying opportunities to enhance processes, strengthen execution, and reinforce the MT culture of accountability, transparency, and shared ownership. This is a highly collaborative role with frequent interaction across MT Ops Teams and supporting departments, requiring strong partnership, communication, and influence. The QA Manager is deeply integrated with day-to-day operations to maintain strong fundamentals and preserve service reliability for both customers and internal stakeholders.
Requirements
- Bachelors Degree; Supply Chain/Logistics or Business preferred
- 5 - 8+ years industry related experience
- Displays an expertise in Echo Managed Transportation Operations’ core functions and value prop to clients
- Problem-solving and critical thinking
- Process design and optimization
- Strong written and verbal communication
- Strong analytical skills, including proficiency with Microsoft Excel
Responsibilities
- Lead the Ops Excellence program, including KPI monitoring, scorecard distribution, and performance trend analysis
- Prevent escalations by proactively monitoring service risk indicators and reinforcing strong operational fundamentals
- Identify operational risk early through data review, audits, and trend monitoring; drive corrective and preventive actions
- Maintain departmental standards through governance of SOPs, workflows, documentation, and version control
- Champion continuous improvement and reinforce MT culture through high collaboration with MT teams and cross-functional partners
- Support onboarding and standardization efforts, ensuring new team members understand and follow core operational practices
Benefits
- All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, status as a qualified individual with a disability, or Vietnam era or other protected veteran.
- For more information about our benefit offerings, please visit our careers page at https://www.echo.com/company/careers
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
