PRN MSW Case Manager
About The Position
The MSW Case Manager promotes patients’ social and emotional functioning and helps them use health care and other services to achieve optimal health. The role recognizes how psychosocial factors and illness affect recovery. Through patient-centered assessments, post-acute service coordination, and collaboration with patients, loved ones, the interdisciplinary team, and community resources, the case manager supports effective transitions from the hospital, reduces avoidable costs and readmissions, and improves quality of life. The position provides services in a variety of hospital settings, including the Emergency Department, inpatient units, CBC, ICU, outpatient areas, and other hospital locations, and requires travel between facilities. The case manager also provides psychiatric consultation to Hendricks Regional Health Emergency Rooms and Medical/Surgical Units.
Requirements
- Master of Social Work degree from a school with an accredited social work program.
- Either an educational emphasis on health care, including a field placement in a hospital social service department or other health care agency, or previous work experience in a hospital social service department or other health care setting.
- Valid and active Indiana Social Work licensure.
- Ability to assess patient care needs over the phone and apply interventions.
- Ability to understand how government programs and social service agencies are organized and function and assist individuals in accessing their services.
- Ability to ensure legal accuracy when assisting with Emergency Detention Orders.
Nice To Haves
- Behavioral health experience.
Responsibilities
- Screen patients for discharge needs and evaluate, develop, and implement discharge plans, particularly for patients with complex needs.
- Reassess discharge plans and monitor for changes in patient condition.
- Advocate for patients with support persons and the healthcare team as needed.
- Provide interventions and support related to family stress and emotional needs in healthcare decision-making.
- Provide crisis intervention and support for illness adjustment, bereavement, and psychiatric patients of all ages.
- Broker resources and post-acute services, including skilled nursing facilities, home care, hospice, infusion, long-term acute care, and durable medical equipment.
- Promote system integration, continuity of care, and interdisciplinary collaboration.
- Address adoption-related matters.
- Conduct follow-up calls under the Transitions of Care Discharge Policy, assess patient care needs by phone, and apply interventions.
- Provide resources before or after admission to facilitate effective discharge planning as care needs change.
- Conduct chemical dependency and mental health assessments and refer patients to treatment.
- Assess readmissions and identify trends.
- Provide Medicare Notification Letters.
- Help resolve financial concerns by connecting patients with eligible programs and hospital assistance programs.
- Assess abuse, including adult, child, sexual, and domestic violence, and make referrals.
- Assess Social Determinants of Health and assist individuals in accessing government programs and social service agencies.
- Provide information about and assist with execution of advance directives.
- Participate in departmental, hospital, and community meetings and initiatives as assigned.
- Complete psychosocial assessments for patients with medical, behavioral health, or substance use needs to develop treatment or crisis plans.
- Assist with the execution and completion of Emergency Detention Orders, ensuring legal accuracy.
- Provide psychiatric consultation to Hendricks Regional Health Emergency Rooms and Medical/Surgical Units.
- Serve as the point person for cases involving child abuse or neglect, elder abuse or neglect, domestic violence, and other protective issues.
- Interpret and communicate complex patient and family needs and serve as a role model for caring practices.
- Support complex discharge planning and coordination of care transitions.
- Collaborate with healthcare team members to facilitate safe, timely, and effective care and discharge planning.
- Perform other tasks as assigned.
