Mst Asm

Lowe's Home Centers•Gilford, NH

About The Position

The MST Assistant Store Manager provides direct leadership to supervisors and associates supporting product categories in an assigned area. The role leads service and operational performance, develops team members, supports customer service and sales, and ensures store operations are safe, clean, and effective. The position also serves as a Manager-on-Duty, providing leadership over store engagement, staffing, customer service, and operational efficiency. Specific to the MST ASM, the role manages store reset, service, and pricing activities, as well as Live Nursery service and watering when seasonally required. It supports Ad Set execution through MST Flex endcap and promotional-space execution, validates promotional signage readiness, and maintains product-location accuracy through SIMS execution and feedback during reset and service work. Other duties may be assigned.

Requirements

2 years of experience leading associates in a retail environment.
3 years of experience working in a fast-paced, cross-functional work environment.
1 year of experience performing Manager-on-Duty responsibilities, including managing daily store operations and processes within and beyond assigned areas of responsibility.
1 year of experience directly managing a team of sales associates in retail, business-to-business, outside sales, or the consumer service industry (Specialty ASM).
Experience using Microsoft Office Suite.
Experience in retail store freight-flow logistics (Operations ASM).

Nice To Haves

Bachelor’s degree in a related field.
5 years of experience leading service associates in a retail or consumer service industry (Merchandising ASM).
5 years of experience directly managing a team of sales associates in retail, business-to-business, outside sales, or the consumer service industry (Specialty ASM).
5 years of experience leading support or operations associates in a retail or consumer service industry (Operations ASM).
3 years of experience performing Manager-on-Duty responsibilities, including managing daily store operations and processes within and beyond assigned areas of responsibility.
Experience working in the home improvement retail sector.
Experience working with store computer systems, including Project Tool, Genesis, M2O, and Thin Client.

Responsibilities

Select, develop, and directly lead supervisors and associates supporting product categories in the assigned area.
Model behaviors that deliver SMART customer service and maintain in-stock, clean, and safe store conditions.
Set measurable service and operational goals, align team efforts to those goals, and track progress daily.
Connect regularly with team members, identify challenges, and remove obstacles.
Recognize effective behaviors and achievement of individual and team operational goals.
Provide timely feedback, coaching, training, development opportunities, and mentorship; encourage open communication and constructive feedback.
Manage associate performance against established goals and work with supervisors to address performance concerns.
Encourage associates to share ideas and make decisions while providing guidance as needed.
Identify associate-relations concerns and take appropriate action, including handling or escalating issues to senior management or HR.
Drive execution of service, reset, pricing, and operational programs by monitoring activities, providing feedback, and making adjustments.
Identify barriers to superior service and communicate them and proposed solutions promptly so operations do not interfere with customers’ ability to see or interact with products.
Serve as a primary escalation point for significant customer complaints.
Manage store opening and closing procedures.
Control payroll and other controllable expenses and ensure schedules support the forecasted payroll plan.
Monitor industry service, sales, and operational trends and apply or share relevant knowledge.
Identify sales opportunities and inventory or merchandising gaps, and create action plans to improve in-stock performance, sales, and margin.
Enhance the Pro customer experience and drive Pro sales within respective departments.
Anticipate and address operational issues that could affect customer service or store sales goals.
Monitor safe use of store power equipment and address violations.
Promote safety, security, and shrink prevention, including securing and monitoring doors and gates, reporting signs of theft, and maintaining inventory and shrink-budget integrity.
As Manager-on-Duty, lead store engagement, customer service, staffing, and operational efficiency.
Walk the store, observe customer and associate interactions, and provide in-the-moment coaching to support customer engagement and sales.
Ensure departments are staffed for customer traffic and shift associates to provide coverage as needed.
Manage associate responses to call buttons.
Ensure aisles remain clean, safe, and free of clutter.
Route non-MOD activities, such as customer complaints, management approvals, and store opening or closing activities, to appropriate non-MOD leaders.
Seek performance feedback and pursue self-development opportunities.
Build and maintain collaborative relationships with cross-functional partners.
Set an example by adapting effectively to work challenges and organizational change.
Manage store reset, service, and pricing activities, including seasonal Live Nursery service and watering as needed.
Teach and demonstrate effective use of Lowe’s selling and service model.
Support Ad Set execution through MST Flex endcap and promotional-space execution and validate promotional signage readiness.
Maintain product-location space accuracy through SIMS execution and feedback during reset and service execution.
Perform other duties as assigned.