Mst Asm

Lowe's Home Centers•Bowie, MD

About The Position

The MST ASM provides leadership over a team of supervisors and associates supporting product categories in an assigned store area. The role sets and tracks service and operational goals; coaches, trains, and develops associates; manages performance and associate relations; and oversees execution of service, reset, pricing, and operational programs. The MST ASM addresses barriers to customer service, handles significant customer escalations, manages opening and closing procedures, controls payroll and other expenses, and supports sales, inventory, safety, security, and shrink-prevention goals. As Manager-on-Duty, this position leads store engagement, customer service, staffing, and operational efficiency. The MST ASM walks the store to coach associates, adjusts staffing to customer traffic, manages responses to call buttons, maintains clean and safe aisles, and directs non-MOD activities to the appropriate leaders. MST-specific responsibilities include managing store resets, service and pricing activity, and seasonal Live Nursery service and watering; teaching Lowe’s selling and service practices; supporting Ad Set execution through MST Flex endcap and promotional space execution; validating promotional signage readiness; and maintaining product-location accuracy through SIMS execution and feedback during resets and service work.

Requirements

At least 2 years of experience leading associates in a retail environment.
At least 3 years of experience working in a fast-paced, cross-functional work environment.
At least 1 year of experience performing Manager-on-Duty responsibilities, including managing daily store operations and processes within and beyond assigned areas.
At least 1 year of experience directly managing a team of sales associates in retail, business-to-business, outside sales, or consumer service (Specialty ASM).
Experience using Microsoft Office Suite.
Experience in retail store freight-flow logistics (Operations ASM).

Nice To Haves

Bachelor’s degree in a related field.
At least 5 years of experience leading service associates in retail or consumer service (Merchandising ASM).
At least 5 years of experience directly managing a team of sales associates in retail, business-to-business, outside sales, or consumer service (Specialty ASM).
At least 5 years of experience leading support or operations associates in retail or consumer service (Operations ASM).
At least 3 years of experience performing Manager-on-Duty responsibilities, including managing daily store operations and processes within and beyond assigned areas.
Experience in the home improvement retail sector.
Experience with store computer systems, including Project Tool, Genesis, M2O, or Thin Client.

Responsibilities

Select, develop, and directly lead supervisors and associates supporting product categories in the assigned area.
Model customer service, in-stock, cleanliness, and safety behaviors; set measurable team goals and monitor progress.
Communicate regularly with the team, remove obstacles, recognize effective performance, and provide feedback, coaching, training, development, and mentorship.
Manage associate performance and address or escalate associate relations concerns as appropriate.
Drive execution of service, reset, pricing, and operational programs; identify service barriers and communicate solutions.
Serve as a primary escalation point for significant customer complaints.
Manage store opening and closing procedures and control payroll and other controllable expenses.
Monitor industry service, sales, and operational trends; identify sales and inventory or merchandising opportunities and create action plans to improve in-stock, sales, and margin performance.
Enhance the Pro customer experience and drive Pro sales within assigned departments.
Anticipate operational issues that could affect customer service or store sales goals.
Ensure store power equipment is used safely and address violations.
Promote safety, security, and shrink prevention; ensure doors and gates are secured and monitored and theft concerns are reported.
As Manager-on-Duty, lead store engagement, customer service, staffing, and operational efficiency.
Observe customer and associate interactions, coach associates in the moment, adjust staffing to customer traffic, and manage associate responses to call buttons.
Ensure aisles remain clean, safe, and free of clutter, and route non-MOD activities to appropriate leaders.
Seek performance feedback, pursue self-development, build collaborative cross-functional relationships, and adapt effectively to challenges and organizational change.
Manage all store reset, service, and pricing activity, including seasonal Live Nursery service and watering.
Teach and demonstrate effective use of Lowe’s selling and service model.
Support Ad Set execution through MST Flex endcap and promotional space execution and validate promotional signage readiness.
Maintain product-location space accuracy through SIMS execution and feedback during reset and service activity.
Perform other duties as assigned.

Benefits

Health, dental, and vision insurance
Life and disability insurance
Paid time off, including vacation, holidays, sick time, and volunteer time, based on role, tenure, and locality
Flexible spending and health savings accounts
401(k) retirement account with company match
Employee Assistance Program, including work/life services and no-cost counseling
Education support programs, including tuition assistance and trade skills scholarships
Business Travel Accident insurance
Maternity and parental leave
Adoption assistance
Lowe’s Associate Discount and broad discount platform
Potential annual bonuses, Employee Stock Purchase Plan and/or deferred compensation plan enrollment, and grant awards, depending on eligibility
Learning and development opportunities