MSS Engineer I

Radian Generation

15h • Remote

About The Position

The MSS Engineer I serves as the technical liaison between the organization and Managed Security Service Providers (MSSPs). This role ensures that services such as 24/7 threat monitoring, incident detection, and response align with organizational policies and NERC CIP requirements. The engineer will review and validate security alerts, investigations, and incident reports, ensuring timely escalation and appropriate response for both IT and OT environments across renewable assets. This position involves collaboration with other internal teams, driving resolution of straightforward problems, and assisting the team with more complex issues. The role also supports team initiatives and requires participation in an on-call environment on a weekly rotational schedule.

Requirements

• A university technical degree or minimum 0-2 years of relevant IT/OT professional experience.
• Direct or indirect service experience and/or experience providing remote support.
• Ability to read electrical, network, infrastructure, and cabling drawings.
• All applicants must have prior professional IT/OT systems management experience and knowledge in at least two of the following fields: Server hardware and OS management. Networking and infrastructure design, implementation, and management. Cybersecurity, including Next-Generation Firewall configuration and management. Remote infrastructure and network support. Data storage and recovery.
• Work experience in at least one of the following focus areas is required: IT infrastructure design or support. Computer network design or support.
• Ethical, responsible, and reliable.
• Self-motivated.
• Desire to learn and share newly acquired knowledge with colleagues.
• Remain cool under pressure in a fast-changing environment.
• Navigate business and technical challenges with ease.
• Effective oral and written communication with peers, external customers, and direct supervisors.
• Exceptional organizational skills required.
• Strong team collaborator.
• Independently make decisions and solve problems.
• Accurately remember and clearly communicate detailed technical information.
• Able to work in an electrical environment. This may have been achieved through formal training, previous work experience, or the ability to demonstrate electrical safety skills.
• A valid driver’s license is required.
• NGFW configuration, maintenance, and administration.
• Microsoft Windows Server support.
• Effective written and oral communication at all organizational levels, including engineers, end-users, and external customers.

Nice To Haves

• Experience in NERC CIP-regulated environments is preferred.
• Experience in compliance programs or standard-driven environments (e.g., PCI-DSS, NIST, ISO-27001)
• SOC, NOC, or other operation center experience
• Work experience in at least one of the following areas: Network and infrastructure design, deployment, or maintenance. Power generation, especially renewable energy

Responsibilities

• Serve as the technical liaison between the organization and Managed Security Service Providers (MSSPs), ensuring services such as 24/7 threat monitoring, incident detection, and response align with organizational policies and NERC CIP requirements
• Review and validate security alerts, investigations, and incident reports, ensuring timely escalation and appropriate response for both IT and OT environments across renewable assets
• Collaborate with other internal teams
• Drive resolution of straight forward problems. Assist team with problem resolution of larger scope problems.
• Support team initiatives.
• Work in an on-call environment, on a weekly rotational schedule
• User provisioning and management, upgrade/patch, monitoring, problem resolution, and configuration management.
• Execute all provided Standard Operating Procedures (SOP) and policies.
• Modify permissions and access control lists.
• Perform routine management of backup and recovery services; file and disk management; and virus protection.
• Maintain consistent operation of multi-user systems, including coordination with internal and external stakeholders.
• Engage with internal and external parties (e.g., ISPs, vendors) to troubleshoot and resolve issues, escalating as necessary to ensure timely resolution.
• Perform design, implementation, and administration activities for complex power generation computing environments on networks, communications, and infrastructure.
• Evaluate host, system, and network configurations for newly acquired sites and make recommendations for improvement.
• Review security, antivirus, traffic, and event logs.
• Adhere to cybersecurity and information security procedures, guidelines, and policies.
• Evaluate vendor products, services, and suggestions.
• Perform hardware and software upgrades.
• Report project status for all recurring and non-recurring efforts as required.
• Attend staff and client meetings as required.
• Availability for 24-hour on call duty to meet customer requirements.
• Availability to make occasional, planned shifts in work hours to accommodate efforts that can only be performed after generation hours.
• Develop and document technical processes and procedures as needed.
• Ensure that required tasks are completed or directed to others as necessary.
• Effective written and oral communication at all organizational levels internally and with external customers.
• Analyze known and ad-hoc requirements to determine an efficient schedule, workflow, and process to complete.
• Perform custom audits, reporting and analytics within the MSS team.

Benefits

• This position requires participation in the company’s 24/7 on call rotation.
• Occasionally required to lift and move up to 50 pounds.
• Must be willing and able to travel throughout North America, or internationally as required.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 101-250 employees