MSR Acquisitions Manager

Regions Bank • Hoover, AL

2d • Onsite

About The Position

At Regions, the Loan Servicing Manager manages managers, supervisors, and/or a team of exempt associates. The role oversees associates performing loan servicing functions that may include special servicing, loan workout, investor relations, and loan operations. This position is strongly preferred to have Mortgage Servicing Rights (MSR) acquisition experience, including experience with MSR portfolio transfers, onboarding, and servicing operations. It is based at the Riverchase Operations Center in Hoover, Alabama, and is incentive eligible.

Requirements

• High school diploma or GED.
• Nine years of banking or related work experience.
• Five years of supervisory or managerial experience.
• Ability to research and analyze data and derive data-driven solutions.
• Ability to solve complex customer problems.
• Ability to supervise and manage a team.
• Ability to work under pressure to meet deadlines.
• Demonstrated leadership capabilities.
• Proficiency in Microsoft Excel and Word.
• Strong time management skills.
• Strong written and verbal communication skills.
• Understanding of and ability to interpret applicable rules, regulations, and industry guidance.

Nice To Haves

• Bachelor's degree or college courses.
• Banking and leadership experience.
• Mortgage Servicing Rights (MSR) acquisition experience.
• Experience with MSR portfolio transfers, onboarding, and servicing operations.

Responsibilities

• Ensure delivery of loan services and products to internal and external customers.
• Ensure compliance with bank policy and applicable federal regulations and state laws.
• Participate in long-term or strategic planning for the department.
• Develop and maintain written departmental policies and procedures.
• Analyze and review workflow for process improvements.
• Determine departmental structure and allocate resources.
• Meet established production and quality standards.
• Manage the departmental budget.
• Coach and provide career leadership development for supervisors and team leaders.
• Prepare reports and analyze key metrics.
• Collaborate with senior management on high-priority and critical issues, communicating with internal and external parties as necessary.
• Assist senior management with team reviews and assessments of gaps in technical skills and knowledge.
• Partner across Technology, Operations, Digital, and Data (TODD) to ensure controls are designed, implemented, and monitored to strengthen risk management, compliance, and cybersecurity and mitigate risk within the company's risk appetite.
• Ensure disciplined change management by evaluating risk and control impacts when designing or implementing changes to processes, systems, products, and/or services.

Benefits

• Paid vacation and sick time.
• 401(k) with company match.
• Medical, dental, and vision benefits.
• Disability benefits.
• Health Savings Account.
• Flexible Spending Account.
• Life insurance.
• Parental leave.
• Employee Assistance Program.
• Associate Volunteer Program.
• Eligibility to participate in an annual discretionary incentive plan.
• Opportunity to participate in the Long Term Incentive Plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED