MSR Acquisitions Manager

Regions Bank•Hoover, AL

1d•$110,218 - $165,070•Onsite

About The Position

At Regions, the Loan Servicing Manager manages managers, supervisors and/or a team of exempt associates. This position oversees associates performing a variety of loan servicing functions, which may include special servicing, loan workout, investor relations, and loan operations.

Requirements

High School Diploma or GED
Nine (9) years of banking or related work experience
Five (5) years of supervisory or managerial experience
Ability to research, analyze data and derive data-drive solutions
Ability to solve complex customer problems
Ability to supervise and manage a team
Ability to work under pressure to meet deadlines
Demonstrated leadership capabilities
Proficient in Microsoft Excel and Word
Strong time management
Strong written and verbal communication skills
Understanding of and ability to interpret applicable rules, regulations, and industry guidance

Nice To Haves

Bachelor's degree or college courses
Banking and leadership experience
Mortgage Servicing Rights (MSR) acquisition experience
Experience with MSR portfolio transfers, onboarding, and servicing operations

Responsibilities

Ensures the delivery of loan services/products to internal and external customers
Ensures compliance with bank policy and all applicable federal regulations and state laws
Participates in long-term or strategic planning for department
Develops and maintains written departmental policies and procedures
Analyzes and reviews workflow for process improvements
Determines departmental structure and allocates resources
Meets established production and quality standards
Manages departmental budget
Provides coaching and career leadership development for supervisors and team leaders
Prepares reports and analyzes key metrics
Collaborates with senior management in handling high-priority and critical issues, communicating with internal and external parties as necessary
Assists senior management with team reviews and assessing gaps in technical skills and knowledge
Partners across Technology, Operations, Digital, and Data (TODD) to ensure controls are designed, implemented, and monitored to strengthen risk management, compliance, and cyber security, effectively mitigating risk to levels within the company’s risk appetite
Ensures disciplined change management by evaluating risk and control impacts when designing or implementing changes to processes, systems, products, and/or services