MSPS Operations Specialist
LevelBlue LLC
•Hybrid
About The Position
The MSPS Operations Specialist supports the end-to-end commercial and operational lifecycle for mobile security products and services. The role coordinates pricing, pre-sales validation, deal review, order processing, customer billing validation, vendor fulfillment, procurement, invoice reconciliation, and post-sales support to promote accurate execution and responsive service.
Requirements
- Experience supporting order management, billing operations, procurement, vendor management, sales operations, or related business functions.
- Ability to review financial and operational data for completeness and accuracy.
- Strong organizational skills with the ability to manage multiple requests and follow through to resolution.
- Effective written and verbal communication skills for collaboration with customers, vendors, sales teams, and internal stakeholders.
- Proficiency with Microsoft 365 applications and the willingness to learn enterprise order, billing, and procurement systems.
Nice To Haves
- Experience with mobile security products, licensing, or managed service operations.
- Experience with Excel, Salesforce, Teams.
- Familiarity with rate letters, deal approval processes, vendor invoices, and reconciliation workflows.
Responsibilities
- Prepare pricing and rate letters in support of customer opportunities and operational requests using Microsoft Excel
- Validate account information and pre-sales requirements before a deal advances to order processing.
- Review proposed deal structures and coordinate required approvals.
- Validate order information and ensure orders are placed accurately in OPUS.
- Review and validate OPUS customer billing information for accuracy and alignment with the order.
- Coordinate order fulfillment with vendors and track requests through completion.
- Provide post-sales support related to license usage and billing status.
- Execute and coordinate vendor procurement activities required to fulfill approved orders.
- Reconcile vendor invoices against procurement, fulfillment, and billing information; identify discrepancies for resolution.
Benefits
- Comprehensive medical, dental, and vision insurance.
- 401(k) with employer matching.
- Generous paid time off and holidays.
- Flexible spending accounts and health savings accounts.
- Employee assistance programs.
- Training and development opportunities.
- Adoption assistance program.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
