NineStar Connect - MSP Technician
About The Position
NineStar Connect is looking for a talented MSP Technician to join our Technology team and help deliver exceptional managed technology solutions to our business customers. As an MSP Technician, you'll work directly with customers, sales professionals, and engineers to design, implement, and support technology solutions that keep businesses running efficiently and securely. You'll serve as a trusted technical resource, helping customers maintain and optimize their IT infrastructure while delivering outstanding customer service. This position is assigned to support Amplify Hancock and will be primarily stationed at the Amplify Hancock location in Greenfield, Indiana. The MSP Technician will provide onsite technical support, infrastructure management, and technology solutions while serving as an extension of NineStar Connect's Technology team.
Requirements
- Bachelor's degree in Computer and Information Technology or equivalent combination of certifications and experience.
- 2–3 years of relevant IT support, networking, or MSP experience.
- Experience supporting Windows environments, network infrastructure, and business technology systems.
- Strong troubleshooting, problem-solving, and customer service skills.
- Ability to manage multiple priorities while maintaining attention to detail.
- Experience with Cisco firewalls and network security
- Experience with Network protocols, Wi-Fi platforms, and internet services
- Experience with Windows Server, Linux, and Apple iOS
- Experience with Microsoft Exchange, Office 365, Azure AD, and Active Directory
- Experience with VMware, Veeam, DFS, and virtualization technologies
- Experience with Mobile device management and client management tools
- Experience with Desktop support and basic phone systems
Nice To Haves
- CompTIA Security+
- CompTIA Network+
- CompTIA Server+
- CompTIA Linux+
- CompTIA CySA+
Responsibilities
- Partner with the sales team to understand customer technology needs and recommend effective solutions.
- Provide technical support for MSP-managed hardware, software, computers, and devices.
- Design, install, configure, document, and maintain customer networks, servers, computers, and related infrastructure.
- Support and maintain firewalls, switches, routers, wireless networks, backups, and remote connectivity solutions.
- Coordinate infrastructure upgrades and technology deployments.
- Evaluate customer environments and recommend cybersecurity improvements and risk mitigation strategies.
- Maintain accurate project, ticket, and system documentation.
- Assist with customer reporting, invoicing, password resets, and other technical support functions.
- Travel occasionally within Indiana to support onsite installations and customer needs.
Benefits
- medical, dental, and vision insurance
- 401k matching
- paid parental leave
- short term disability
- long term disability
- life insurance
- profit sharing
- various service discounts
- wellness programs with paid incentives
- on-site fitness centers
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
