MSP Service Desk Technician & Coordinator
About The Position
We are a growing Managed IT Services Provider serving small and mid-sized businesses throughout the South Bay Los Angeles area. We are looking for a dependable, client-focused MSP Service Desk Technician & Coordinator who can help keep our service desk moving, handle Microsoft 365 administration, coordinate hardware logistics, and perform occasional onsite client visits. This is a fully in-office position. Remote or hybrid arrangements are not available for this role. You will work alongside a team of experienced technicians and engineers to keep tickets moving, clients supported, and nothing falling through the cracks. This is a great role for someone who enjoys both hands-on technical support and keeping the service desk organized.
Requirements
- At least 2 years of experience working for an MSP or similar outsourced IT support provider, ideally in a multi-client environment
- Hands-on experience supporting multiple business clients in a ticket-based environment
- Solid Microsoft 365 administration experience
- Proven ability to perform onsite field support for business clients
- Experience supporting Windows 10/11 workstations and common business applications
- Strong troubleshooting skills for user, workstation, printer, network, and cloud application issues
- Strong ticket documentation habits and comfort using documentation tools such as IT Glue
- Valid driver’s license and reliable transportation for local client visits
- Ability to work from our office daily, with occasional local onsite visits
Nice To Haves
- Experience with Autotask, IT Glue, NinjaOne, Sophos, SonicWall, SharePoint, OneDrive, Teams, Entra ID, Intune, imaging new computers, basic networking, user onboarding/offboarding, or clients with security/compliance requirements is a plus.
Responsibilities
- Serve as a day-to-day coordinator for the service desk queue, including monitoring incoming tickets, triaging priority, assigning tickets, following up on open items, and helping make sure tickets are handled in a timely manner
- Handle Level 1 and Level 1.5 support issues for business clients
- Perform Microsoft 365 administration tasks such as user account management, MFA support, license assignments, shared mailboxes, distribution groups, and basic Exchange, Teams, SharePoint, and OneDrive support
- Support Windows workstations, laptops, printers, scanners, network connectivity, VPN, Wi-Fi, and common business applications
- Stage, image, and configure new workstations and laptops for client deployments
- Manage equipment inventory, coordinate FedEx/UPS shipments, and handle local equipment pickups and drop-offs
- Perform occasional routine onsite visits for local clients, including basic troubleshooting, checklist-based maintenance, workstation and printer support, and equipment swaps
- Coordinate with vendors, carriers, and third-party support when needed
- Escalate tickets clearly to Level 2 / Level 3 engineers when appropriate
- Update tickets with clear notes, next steps, and client communications
- Maintain and contribute to documentation in IT Glue
- Provide professional, empathetic, and patient support to end users
Benefits
- 401(k)
- 401(k) matching
- Competitive salary
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
