MSP Security Analyst

ISG Technology•Overland Park, KS

20h

About The Position

About ISG Technology At ISG Technology, we're unlocking possibilities for our clients by providing IT services that help drive business growth. We're freeing them from the burdens of day-to-day IT maintenance, securing their networks, protecting their data and helping them design, implement and manage their IT infrastructure. And we've been doing it for over four decades. Join in on the Success As part of the Twin Valley Family of Companies and a fourth-generation family business, ISG Technology has grown and evolved into a recognized leader in the Midwest by aligning our success with the long-term success of our clients. We are consistently recognized in CRN’s Top Managed IT Service Providers in the nation, most recently as part of the Security 100 for excellence in managed security offerings. But all those accolades take second stage to our Customer Satisfaction Scores (CSAT), which have consistently been 97% while our Net Promoter Score is 70, compared to the industry average of 47. If you're the type that takes pride in providing world-class support, you may have what it takes! Job Summary: Managed Services Provider (MSP) Security Analyst will be responsible for supporting MSP clients and ISG leadership as well as professional services engineers with information technology security standards and solutions. The Security Analyst will also act in a leadership role with the security recommendations for new and existing clients and any future changes for ISG Managed Service products and services. Responsible for assisting external clients in the implementation of technical systems, software, and hardware security solutions. Evaluates client needs, develops configurations that support business processes. Defines and executes security solutions and implementation plans. Tests, audits, and troubleshoots final system setups. Provides internal and external training and end-user support as required. What you bring to the position: You embody and align with our core values and appreciate the strength and stability that comes from working with a values-based company. You appreciate the power and efficiency of consistency in the “ways” we operate. You embrace change and have the resilience required to continually improve yourself. You can think creatively and can adapt to evolving situations. You understand the need to collaborate with your team members and other departments and that synergy comes from everyone rowing in the same direction. You have a strong desire to provide customers with optimum technology solutions and exemplary customer service, and you achieve your goals that you mutually set with your supervisor. You are a self-starter who is prepared to develop and execute your plan and deliver on quarterly goals on a consistent basis. You take what you do seriously, but you do not take yourself seriously and you know how to have fun in a professional environment. You are humbly confident and use your knowledge to build confidence without being a “know-it-all.”

Requirements

High school diploma or equivalent required.
Experience in Technical Operations function, including solid experience dealing with customers, and internal teams, typically gained over 4 or more years.
Experience working for an established IT organization, managed services, or cloud services provider (MSP/CSP).
Experience with Microsoft Office Suite, Word, Excel and Outlook.
Experience with Managed Services PSA or RMM tool (or ITSM tooling as required).
Experience with Multiple MSP Cloud based administration and licensing portals; Microsoft, Auvik, RMM, Webroot, Barracuda, Knowbe4, Umbrella, etc.
Strong general background on both the system and networking aspects of Information Technology support
Hold and maintain a valid driver’s license; driving record must meet the criteria of ISG’s insurance carrier for acceptance of coverage.
You are able to work in the following environmental and working conditions: Prolonged periods of sitting at a desk and working on a computer and phone. Work in a general office environment. Travel to client and prospect locations with varying conditions. You have mental stability and emotional intelligence that enables you to meet all the requirements and qualifications of the position with or without a reasonable accommodation.

Nice To Haves

Bachelor’s degree or equivalent preferred.

Responsibilities

Researching security trends, new methods, and techniques used in unauthorized access of data in order to preemptively eliminate the possibility of system breach.
Maintaining knowledge of technology security innovations and trends.
Ensure compliance with regulations and privacy laws.
Develops and communicates department projects and goals.
Educate and communicate security requirements and procedures to all users and new employees.
Collaborates with other employees to research and resolve problems.
Support the company by completing other duties as assigned.
Monitor, analyze, and maintain systems and procedures to safeguard internal information systems, network, databases, and Web-based security.
Conduct vulnerability assessments and monitor systems, network, databases, and Web for potential system breaches / intrusions.
Evaluate expanding or enhanced computer operations; makes recommendations for improvement and upgrades to hardware and software to manage workload and system requirements.
Install security measures and operate software to protect systems and information infrastructure, including firewalls and data encryption programs.
Provides technical support by identifying, investigating, and resolving users’ problems with computer software and hardware.
Respond to alerts from information security tools.
Report, investigate, and resolve security incidents.
Apply knowledge of computer software, hardware, and procedures to solve problems.
Oversee internal or external systems security (i.e., cloud services).