MSP Program Director

Pinnacle Group, Inc.•Philadelphia, PA

About The Position

Pinnacle Group exists to connect people with opportunity. For the last 25 years, we've done exactly that by living our core values of putting people first, delivering excellence in all we do, and giving back to the communities in which we live and work. We are a leading workforce solutions company supporting the talent needs of global leaders in financial services, technology, communications, utilities, and transportation and we are one of the largest women and minority-owned companies in our industry. Our team of service-driven, energetic, and diverse professionals is well-respected in our industry and our leadership team is aligned and focused on taking the company to the next level. If you're looking for a new opportunity where you can truly make a difference, we hope you'll apply for a position with us. Lead the strategy and end-to-end delivery of a complex enterprise MSP program spanning multiple business units, workforce categories, suppliers, and stakeholder groups. Oversee program operations across Staff Augmentation and SOW engagements, including governance, supplier performance, commercial processes, financial controls, and service delivery. Build and maintain strong relationships with executive and operational stakeholders across Procurement, Finance, HR, Talent Acquisition, and business leadership. Direct workforce planning, supplier management, purchase order administration, invoicing, financial approvals, cost allocation, compliance, and program operations. Establish and lead program governance, including executive steering committees, QBRs, MBRs, operational reviews, performance reporting, and escalation management. Evaluate and optimize workflows involving project funding, approvals, purchase orders, invoice reconciliation, exception management, and other workforce-related financial processes. Leverage program analytics, market intelligence, benchmarking, and workforce data to identify opportunities for cost optimization, process improvement, service enhancements, and program growth. Drive achievement of contractual SLAs and KPIs while maintaining strong controls around compliance, risk management, documentation, and operational governance. Lead program transformation initiatives involving VMS optimization, automation, analytics, AI-enabled workforce technologies, and process standardization. Provide leadership and mentorship to Program Management, Operations, Supplier Management, Contracts, Analytics, and other supporting teams while serving as the escalation point for complex client and supplier matters.

Requirements

7–10+ years of experience in MSP, contingent workforce management, workforce solutions, procurement, professional services, or a related environment.
Demonstrated experience leading a large-scale, complex enterprise MSP or contingent workforce program.
Significant hands-on experience managing both Staff Augmentation and Statement of Work (SOW) engagement models, including governance, supplier management, commercial processes, operational workflows, and financial administration.
Strong understanding of contingent workforce strategy, MSP operations, supplier ecosystems, workforce planning, financial controls, and enterprise program governance.
Experience working with VMS platforms such as SAP Fieldglass, Beeline, or comparable contingent workforce technologies.
Proven ability to develop program strategy, identify optimization opportunities, and deliver measurable improvements in service quality, cost, compliance, and operational efficiency.
Strong analytical and financial acumen with the ability to translate complex program data into actionable recommendations and executive-level presentations.
Exceptional executive presence, communication, and stakeholder management skills, with demonstrated ability to influence senior leaders across multiple business functions.

Nice To Haves

advanced Excel skills
experience with business intelligence, analytics, automation, or workforce technology platforms are a plus.

Responsibilities

Lead the strategy and end-to-end delivery of a complex enterprise MSP program spanning multiple business units, workforce categories, suppliers, and stakeholder groups.
Oversee program operations across Staff Augmentation and SOW engagements, including governance, supplier performance, commercial processes, financial controls, and service delivery.
Build and maintain strong relationships with executive and operational stakeholders across Procurement, Finance, HR, Talent Acquisition, and business leadership.
Direct workforce planning, supplier management, purchase order administration, invoicing, financial approvals, cost allocation, compliance, and program operations.
Establish and lead program governance, including executive steering committees, QBRs, MBRs, operational reviews, performance reporting, and escalation management.
Evaluate and optimize workflows involving project funding, approvals, purchase orders, invoice reconciliation, exception management, and other workforce-related financial processes.
Leverage program analytics, market intelligence, benchmarking, and workforce data to identify opportunities for cost optimization, process improvement, service enhancements, and program growth.
Drive achievement of contractual SLAs and KPIs while maintaining strong controls around compliance, risk management, documentation, and operational governance.
Lead program transformation initiatives involving VMS optimization, automation, analytics, AI-enabled workforce technologies, and process standardization.
Provide leadership and mentorship to Program Management, Operations, Supplier Management, Contracts, Analytics, and other supporting teams while serving as the escalation point for complex client and supplier matters.