Associate MSP Operations

Travel Nurse Across America•,

1d•$26 - $30

About The Position

The Associate, MSP Operations supports implementation and operations in an internal and client facing capacity. This role assists with implementations by executing the tasks required to ensure a successful process. The Associate, MSP Operations serves as an internal functional support resource. This role works closely with client implementation team contacts, internal cross-departmental team members, and VMS partners.

Requirements

High school diploma or equivalent
Experience with business system analysis and/or technical requirements gathering
General understanding of healthcare terminology, Managed Services Provider (MSP) programs and Vendor Management (VMS) systems
Ability to effectively work in a fast-paced and complex environment and maintain a sense of urgency
Ability to juggle multiple tasks/priorities with competing interests without losing efficiency
Ability to build and maintain productive working relationships with cross-functional coworkers
Excellent communication skills
Proficient with Microsoft Office Word, Excel, Outlook, and PowerPoint
Ability to recognize and mitigate risks
Will accept any suitable combination of education, training, or experience

Nice To Haves

Bachelor’s degree in business or healthcare administration, Operations, Business Analytics, or a related field and/or equivalent work experience
1+ year of project management experience
Prior experience managing a ticketing support system (i.e., Happy Fox or similar etc.)
Prior MSP and/or VMS implementation experience

Responsibilities

Execute on implementation/project plans by completing all assigned tasks accurately and timely
Complete all required data analysis and reporting as established by the leadership team
Contribute to data gathering efforts and provide support for implementations and VMS configuration by completing various tasks (e.g., comparing and validating discovery data and matching against technology capabilities, ensuring data integrity and alignment, etc.)
Maintain internal and client documentation, including but limited to, capturing meeting notes, plans, workflows, status reports, etc.
Collaborate with leadership to document and maintain internal departmental workflows
Create and maintain training documents
Provide training and end-user support during and after the implementation process
Coordinate internal and client training scheduling and logistics
Serve as a technical and functional subject matter expert to internal team members by monitoring and responding to support tickets (e.g., Happy Fox or similar) and escalating items to manager(s) as necessary
Identify and recommend ways to improve processes to drive efficiencies
Other duties as assigned