MSP Implementation Manager

CAI•,

1d•$120,000 - $140,000•Remote

About The Position

We are looking for a motivated MSP Implementation Manager ready to take us to the next level! If you have experience leading the implementation of client programs from initial discovery through launch and are looking for your next career move, apply now! As an MSP Implementation Manager at CAI, you will lead the implementation of client programs from initial discovery through launch and transition to ongoing operations. You will work directly with clients to understand their objectives and requirements, develop and manage implementation plans, and coordinate cross-functional teams, serving as the central point of coordination that keeps each implementation aligned with client expectations, established standards, timelines, and business objectives. The ideal candidate is an experienced implementation professional who is highly organized, client-focused, and comfortable leading complex initiatives across multiple stakeholders. Experience with MSP programs is required; experience with Pixid Pro VMS (formerly Vector) and in public-sector environments is a plus. This position will be full-time and remote.

Requirements

Bachelor's degree in Business, Operations, Project Management, or a related field
4+ years of experience in implementation management, project management, program management, consulting, or a related discipline
Demonstrated experience leading complex, multi-stakeholder client implementations from discovery through launch
Experience with MSP programs
Strong project planning, organizational, and execution skills with the ability to manage multiple priorities and stakeholders
Demonstrated ability to independently drive projects forward and maintain accountability for timelines and deliverables
Strong client-facing, communication, presentation, facilitation, and relationship management skills
Experience managing project risks, issues, dependencies, and competing priorities
Ability to understand complex business requirements and translate them into actionable implementation activities
Proficiency with Microsoft Project (MPP) and experience developing and maintaining detailed implementation project plans
Strong proficiency with Microsoft Office, AI tools, and other business productivity tools
Ability to operate effectively in a fast-paced environment with a high degree of ownership and accountability

Nice To Haves

Experience with Pixid Pro VMS
Experience in professional services or workforce solutions environments
Experience working in a public-sector environment

Responsibilities

Lead client discovery and working sessions to understand objectives, requirements, priorities, and implementation considerations
Translate client requirements into clear implementation plans, timelines, milestones, and deliverables
Establish project structure, stakeholder responsibilities, communication cadence, and key milestones
Align implementation activities with established standards and client-specific requirements
Identify dependencies and potential challenges early and incorporate them into implementation planning
Lead assigned implementations from initiation through launch and transition to ongoing operations
Coordinate activities across internal teams, clients, and external stakeholders to keep implementations moving forward
Manage project plans, milestones, deliverables, actions, and dependencies
Facilitate meetings and working sessions and ensure follow-up actions are completed
Monitor progress against established timelines and proactively address barriers to execution
Maintain alignment between client expectations, implementation requirements, and project objectives
Identify and manage risks, issues, dependencies, and decisions throughout the implementation
Develop appropriate actions to address challenges and drive resolution with responsible stakeholders
Escalate matters requiring leadership attention or decisions
Maintain clear visibility into implementation status and emerging concerns
Coordinate activities required to prepare the client and internal teams for program launch
Monitor outstanding items and drive completion of key launch activities
Support successful transition from implementation into ongoing program operations
Capture lessons learned and identify opportunities to improve future implementations
Establish strong working relationships with client stakeholders and internal teams, serving as a trusted implementation partner throughout the engagement
Partner with Account Management, Operations, Technology, Product, Finance, and other functional teams as needed
Communicate project status, risks, decisions, and priorities clearly to stakeholders at varying levels
Facilitate alignment across stakeholders and drive timely decisions and action