MSP Helpdesk Technician 3

M3 Technology Consultants • Fairfax, VA

4d • $70,000 - $90,000 • Onsite

About The Position

We are seeking an experienced Helpdesk Support Professional with 4–6 years of experience in a Managed Service Provider (MSP) environment. This role is ideal for someone who enjoys working directly with clients, solving a wide range of technical issues, and collaborating with a dynamic, team-oriented group. This position is based in our office and involves frequent communication with clients. Strong interpersonal and communication skills are essential, as you will serve as a trusted point of contact for technical support.

Requirements

• 4–6 years of experience in a Managed Service Provider (MSP) environment
• Strong team orientation with the ability to communicate effectively in a collaborative environment
• Excellent interpersonal and customer service skills, including professional phone etiquette and active listening
• Technical awareness with the ability to assess issues, align appropriate resources, and advise clients on effective business solutions
• Solid troubleshooting and diagnostic skills across a range of technical issues
• Working knowledge of Microsoft desktop and server platforms, including Microsoft 365 (Office 365)
• Experience with Active Directory, DNS, and Microsoft 365 administration
• Familiarity with Mac OS environments
• Experience supporting industry-specific applications (e.g., AutoCAD, Revit, or other AEC tools)

Nice To Haves

• Industry certifications such as Microsoft MCP or CompTIA A+ preferred
• Associate’s or Bachelor’s degree in Information Technology or a related field preferred

Responsibilities

• Provide technical support for Microsoft core business applications, cloud services, and virtual environments
• Perform remote troubleshooting of workstations, servers, and network infrastructure
• Manage and support disaster recovery (DR) and business continuity solutions
• Configure, maintain, and troubleshoot networking equipment, including WAN/LAN connectivity, routers, firewalls, and security systems
• Implement and support remote access solutions such as VPN, Terminal Services, and Citrix
• Maintain accurate documentation of hardware, software, processes, and standard operating procedures (SOPs)
• Communicate effectively with clients to provide updates on incident status, upcoming changes, and scheduled outages

Benefits

• Very competitive compensation package
• Annual fully paid training for continuing education
• Collaborative team environment
• Entrepreneurial work environment
• Career Growth with an active mentorship program to help guide your advancement as an IT Professional
• Health, dental, vision, sick and vacation leave, cell phone reimbursement, gym membership, and more
• 401k with a generous employer match

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree