MSP Account Manager
CAI•Nashville, TN
•$90,000 - $100,000•Remote
About The Position
CAI is seeking a motivated MSP Account Manager to manage end-to-end delivery operations for the contingent workforce program within the state of Tennessee. This role ensures timely and quality requisition fulfillment for hourly and project work. The position is full-time and remote, but candidates must be locally available within Nashville, Tennessee, to meet on client sites as required. We are looking for individuals with hands-on experience in contingent workforce management and 5-8 years of account management experience in staffing or recruiting within the public sector.
Requirements
- Bachelor’s degree in Business, Marketing, or a related field
- 5-8 years of experience in account management, staffing, or recruiting within the staffing or services industry, with direct experience in public sector or large volume accounts
- Knowledge of engagement types including Time and Materials (T&M) and Statement of Work (SOW) project delivery
- Broad labor category support required (Healthcare/Medical, IT, Professional Services)
- Prior Vendor Management System (VMS) application experience
- Hands-on experience and knowledge of contingent workforce management
- Proven ability to grow accounts and manage operational delivery
- Strong client and partner relationship management skills and a customer-centric approach
- Candidates must be locally available within Nashville, Tennessee to meet regularly on client site(s) location as required or requested.
- Only work authorizations that will not require sponsorship now or in the future will be considered.
Nice To Haves
- Knowledge of state government structures and procurement processes
- Previous experience with State of Tennessee government
- Previous MSP Program experience preferred, for contingent workforce management programs
Responsibilities
- Manage end-to-end delivery operations for the contingent workforce program within the state, ensuring timely and quality requisition fulfillment for hourly and project work
- Cultivate and maintain strong, long-term relationships with key client stakeholders & supplier partners, acting as the primary point of contact for all program-related matters
- Provide ongoing client support, addressing inquiries, resolving issues, and ensuring high levels of client satisfaction
- Monitor program performance against Key Performance Indicators (KPIs) and Service-Level Agreements (SLAs), implementing corrective actions as needed
- Provide Vendor Management System (VMS) training and assistance when needed to the client and/or suppliers
- Responsible for candidate screening and shortlisting, interview coordination, and contractor onboarding compliance oversight
- Collaborate with applicable sourcing teams to ensure a robust pipeline of qualified candidates for state-specific requirements
- Prepare and present regular business reviews to clients and partners, showcasing value and identifying opportunities for program enhancement
- Identify areas for continual program improvement and process enhancements that align to program maturity
- Identify and pursue new business development opportunities within the assigned state, including new agencies, departments, and expanded service lines
Benefits
- medical, dental, and vision insurance
- 401k retirement account access
- paid time off
- paid sick leave
- other paid time off as provided by applicable law
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
