MSC Tier 3 IT Data Center Engineer (Req#1003)

ePlus Technology, inc.

22d • $110,000 - $150,000

About The Position

As a Managed Service Center Tier III Data Center Engineer, you will provide ePlus MSC and clientele with Data Center infrastructures (physical/virtual, storage, and compute). Responsible for diagnostics, resolution, tracking, escalation of Data Center systems incidents and functionality within the production environment. As a customer-interfacing contact, you will work to solve pressing business issues and drive positive change. You will leverage technology, advance ePlus MSC services and provide feedback.
Your Impact
The essential functions of this position include:
Data Center/systems support in a Managed Services Center.
Must be able to work seamlessly with team to troubleshoot, isolate, and diagnose common and complex problems.
Must take ownership of task work and be able to work independently to resolve customer issues and requests with minimal assistance or oversight
Resolve and manage problems immediately. Work in a team environment 7x24x365 with the ability to function with independent discretion during rotating shift work.
Provide systems support functions for client end systems, which includes troubleshooting, diagnosis, and resolution. Follows through until problems are resolved.
Mains current and high-level technical skills and certifications in the Data Center field of expertise.
Keep abreast of developments in computing technology and solutions to common problems.

Requirements

• Experience/training with the following: - Pure, NetApp, Nutanix, Cisco UCS, VMware vSphere/ESX(i)
• Understanding of NAS (CIFS and NFS), SAN (iSCSI and FCP), and Fibre Channel over Ethernet (FCoE)
• Troubleshooting skills: Hardware: Pure, Cisco UCS, NetApp, Nutanix and VMware vSphere
• Knowledge of drives, controllers, HA, DRS, vMotion, and Storage vMotion
• Multi-vendor compatibility, interoperability, and troubleshooting
• Hardware/Software fault isolation and remediation
• Communication skills-written and verbal:
• Ability to interface directly with end customers
• Ability to track efforts within existing ticketing system
• NCDA, NCIE, CCNA Data Center, VCP upon hire or within 6 months of employment
• high school diploma required.
• 5 or more years of Data Center systems administration experience.
• Willingness to be on call, 2 weeks on (1 week primary / 1 week back-up), 3 weeks off and attend to technical issues outside of normal business hours

Nice To Haves

• College preferred
• DevOps – Ansible, Python, and experience with Restful API’s (highly desired)

Responsibilities

• Data Center/systems support in a Managed Services Center.
• Work seamlessly with team to troubleshoot, isolate, and diagnose common and complex problems.
• Take ownership of task work and be able to work independently to resolve customer issues and requests with minimal assistance or oversight
• Resolve and manage problems immediately.
• Work in a team environment 7x24x365 with the ability to function with independent discretion during rotating shift work.
• Provide systems support functions for client end systems, which includes troubleshooting, diagnosis, and resolution.
• Follows through until problems are resolved.
• Maintains current and high-level technical skills and certifications in the Data Center field of expertise.
• Keep abreast of developments in computing technology and solutions to common problems.

Benefits

• ePlus offers a full range of medical, financial, and/or other benefits (including 401(k) eligibility, employee stock purchase program and various paid time off benefits, such as vacation, sick time, and personal leave), dependent on the position offered.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees