MS365 Messaging Engineer

NTT DATA Services • Richmond, VA

2d • $61,668 - $107,063 • Remote

About The Position

We are seeking a Microsoft 365 Messaging Support Engineer to provide operational support and administration for Microsoft Exchange Online and related Microsoft 365 services in a large enterprise environment. The ideal candidate will be responsible for troubleshooting messaging issues, managing mail flow, supporting user and group administration, and maintaining the availability and security of Microsoft 365 messaging services.

Requirements

• 3+ years of hands-on experience administering Microsoft 365 and Exchange Online in an enterprise environment supporting 1,000+ users.
• 2+ years of experience using PowerShell for Microsoft 365 administration, reporting, or automation.
• 2+ years of experience managing Exchange Online mailboxes, mail flow, transport rules, message tracing, and email troubleshooting in a production environment.

Nice To Haves

• Experience supporting Microsoft Entra ID (Azure AD), group management, and licensing administration.
• Experience with Microsoft Defender for Office 365, email security, and messaging compliance features.
• Knowledge of hybrid Exchange environments and Microsoft 365 migrations.
• Microsoft 365, Exchange, or Azure certifications are preferred.
• Experience working within ITIL-based support organizations.

Responsibilities

• Administer and support Microsoft Exchange Online in a large-scale enterprise environment.
• Manage mailboxes, distribution groups, shared mailboxes, resource mailboxes, and mail flow configurations.
• Troubleshoot and resolve messaging-related incidents, service requests, and escalations.
• Perform message tracing, mail flow analysis, and transport rule management.
• Support Microsoft Entra ID (Azure AD) user administration, licensing, and authentication-related issues.
• Utilize PowerShell to automate administration, reporting, and operational tasks.
• Collaborate with infrastructure, security, and application teams to support Microsoft 365 services.
• Maintain operational documentation, procedures, and technical knowledge articles.
• Participate in on-call support and incident response activities as required.

Benefits

• medical, dental, and vision insurance with an employer contribution
• flexible spending or health savings account
• life and AD&D insurance
• short and long term disability coverage
• paid time off
• employee assistance
• participation in a 401k program with company match
• additional voluntary or legally-required benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed