Senior Messaging Analyst
About The Position
The Alberta Public Service works to build a stronger province for current and future generations. We make a difference in the lives of Albertans through rewarding and diverse career opportunities. Technology and Innovation is responsible for making innovation and technology the driving force behind Alberta’s economic growth and diversification. The passionate and solution focused people that we hire help us to drive vital programs and services that affect Albertans. Whatever your position is here, you will be a part of something great. Join us! We are seeking two motivated, highly technical professionals to join our Messaging team, a Senior Messaging Analyst and a Messaging Analyst. While each role has distinct responsibilities based on the position description, both play a critical role in delivering reliable, modern, and secure IMT services that support the Government of Alberta. Success in these roles requires curiosity and adaptability in an evolving technology landscape. As AI continues to transform IT service delivery, Messaging professionals who can leverage AI-enabled tools to enhance operational efficiency, strengthen service reliability, improve decision-making, and support continuous improvement will be well positioned to succeed.
Requirements
- University graduation in Computer Sciences, Information Technology or a related field.
- 4 years of related experience (for Senior Messaging Analyst).
- 2 years of related experience (for Messaging Analyst).
- Experience leading technical projects, coordinating cross-functional teams, mentoring junior analysts and collaborating with stakeholders, contractors, and external service providers (for Senior Messaging Analyst).
- A related two-year diploma in computer technology or a related discipline from a recognized postsecondary institution and six (6) years related experience (for Senior Messaging Analyst equivalency).
- A related one-year certificate from a recognized post-secondary institution and seven (7) years related experience (for Senior Messaging Analyst equivalency).
- A related two-year diploma in computer technology or a related discipline from a recognized postsecondary institution and four (4) years related experience (for Messaging Analyst equivalency).
- A related one-year certificate from a recognized institution and five (5) years related experience (for Messaging Analyst equivalency).
- Experience supporting enterprise IT infrastructure, platforms, and technology services in a large-scale environment.
- Hands-on experience supporting and administering Microsoft 365 (M365) and enterprise messaging solutions.
- Experience architecting, implementing, and supporting secure, resilient, highly available enterprise technology solutions.
- Experience developing and maintaining technical documentation, support standards, operational procedures, and knowledge management resources.
- Strong experience in complex troubleshooting, root cause analysis, incident resolution, problem management, and technical issue remediation.
- Ability to work effectively independently and collaboratively in cross-functional teams and high-pressure operational environments.
- Strong organizational, planning, prioritization, and communication skills, with the ability to manage multiple concurrent initiatives and communicate technical concepts to both technical and non-technical audience.
Nice To Haves
- Knowledge of ITIL service management principles.
- ITIL Foundation certification.
- Strong analytical, problem-solving, impact assessment, and evaluation skills with the ability to independently resolve complex technical challenges.
- Experience with enterprise architecture concepts, system integrations, technical dependencies, and interconnections across complex IT environments.
Responsibilities
- Delivering and managing IMT services using Incident, Problem, Change, Project, Service, and Capacity Management principles.
- Leading the implementation, operation, monitoring, and continuous improvement of Messaging services.
- Maintaining service integrity, availability, security compliance, and alignment with cross-government ICT standards.
- Developing and maintaining technical documentation, procedures, standards, and operational best practices.
- Collaborating with Technology Support and Operations teams, business stakeholders, contractors, and external service providers to ensure timely service delivery.
- Leading complex projects, coordinating service testing and implementation activities, and driving operational efficiencies.
- Providing mentorship, technical leadership, and expert guidance to analysts while supporting branch planning and strategic initiatives.
- Delivering IMT services through technical analysis, design, implementation, operations, monitoring, and troubleshooting.
- Applying Incident, Problem, Change, Project, Service, and Capacity Management principles to support reliable service delivery.
- Implementing new IMT services and service enhancements while maintaining service integrity and availability.
- Developing and maintaining technical documentation, procedures, tools, and support standards.
- Supporting clients and collaborating with Technology Support and Operations teams to resolve issues and enhance service delivery.
- Coordinating service testing, evaluations, and recommendations while maintaining alignment with cross-government ICT standards.
- Keeping current with emerging Messaging technologies, industry best practices, and security compliance requirements.
Benefits
- Public Service Pension Plan (PSPP) OR Management Employee Pension Plan (MEPP)
- Alberta Public Service Benefit Information
- Professional learning and development
- Positive workplace culture and work-life balance.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
