MS Delivery Manager

Ericsson•Plano, TX

1d•Onsite

About The Position

Ericsson is seeking a highly responsive, customer-focused Service Delivery Manager to orchestrate deliveries across our data center installation, break/fix, and warehousing services. This role works at the center of customer demand, partnering closely with CFRs and engineers to translate requests into executable work—quickly, accurately, and predictably. You will balance speed and rigor, ensuring customer commitments are met while maintaining strong financial, operational, and SLA controls.

Requirements

10 -plus years of proven experience as a customer-facing project or service delivery manager in data center, telecom, infrastructure, or technical services environments.
Strong capability in demand planning, resource coordination, and multi-project execution under tight timelines.
Solid financial acumen, including budgeting, forecasting, and financial controls for customer projects.
Ability to multi-task and keep several projects organized and on track.
Experience managing SLAs, operational KPIs, and service commitments in mission-critical environments.
Ability to work agilely - adapting plans quickly, making sound decisions with incomplete information, and maintaining execution discipline.
Excellent communication and stakeholder management skills, with the confidence to drive alignment across technical and non-technical teams.
High attention to detail paired with a bias for action and speed.
Strong problem-solving skills and the ability to remain calm and effective during escalations and high-priority customer events.

Responsibilities

Own customer-facing project execution across installation, break/fix, and operational support engagements.
Operate in an agile, fast-paced environment—rapidly triaging customer requests, adjusting plans, and mobilizing resources.
Ensure work is planned and executed using approved MoPs and operational standards, partnering with engineers to resolve issues quickly.
Drive demand planning, work intake, prioritization, and assignment of resources in close collaboration with operations managers.
Act as the primary coordination point between customers and internal stakeholders.
Maintain tight control of project scope, schedules, budgets, and financial performance, including forecasting, cost tracking, and variance management.
Manage SLAs and KPIs, ensuring commitments are clearly defined, measured, and consistently met or exceeded.
Communicate clearly and frequently with customer stakeholders, providing transparency on status, risks, and outcomes.
Proactively identify risks, dependencies, and conflicts across concurrent workstreams and drive timely mitigation.
Continuously improve intake, planning, and delivery processes to increase speed, reliability, and customer satisfaction.

Benefits

Choice of three medical plan options
Dental plan option
Company credits towards medical and dental premiums
401(k) Plan with automatic 3% company contribution
401(k) matching $1 for $1 on the first 3% of eligible pay, plus 50 cents on every $1 on the next 2% of eligible pay
Company credits for basic life insurance and basic accidental death and dismemberment coverage
Company credits for short-term and long-term disability coverage
Option to participate in Ericsson’s Stock Purchase Plan
15 days of accrued vacation
Up to 3 personal days per year
11 annual holidays
8 hours of volunteer time
80 hours of sick time annually
Up to 16 weeks of paid maternity leave
6 weeks of parental or adoption leave at 100% of pay
Financial wellness programs
Educational assistance
Matching gifts
Recognition programs