About The Position

The Medical Records Technician (MRT)/Data Specialist maintains, stores, and processes medical records and EHR data. The role performs clerical and technical duties associated with management and oversight of a program’s medical records, including assembly, analysis, release of information, data processing, collection, outcome report production, reconciliation, and report preparation. Work must be consistent with the medical, administrative, ethical, legal, and regulatory requirements of a mental health care system. The specialist works independently and communicates verbally and in writing with members served, family members, the public, physicians, staff, and County representatives. The position is with Telecare’s Crisis Residential Treatment program at Telecare Citrus House in Downey, California. The program provides short-term, 24/7 crisis residential services for adults age 18 and older in a 16-bed, homelike setting. Services aim to help people in acute psychiatric distress avoid inpatient hospitalization, emergency services, and incarceration; regain stability; work toward longer-term recovery goals; and connect with stable housing and ongoing treatment. This is a full-time AM position, Monday through Friday, from 7:00 AM to 3:30 PM. The expected starting wage is $23.00; the applicable pay range depends on geographic location, and starting pay is commensurate with relevant experience above the minimum requirements.

Requirements

  • One year of EHR or healthcare information system experience in a psychiatric inpatient or outpatient program or acute hospital setting.
  • Working knowledge of managing a hybrid medical record system.
  • Knowledge of local, state, and federal regulations, survey processes, accreditation standards, and psychiatric requirements.
  • Knowledge and application of coding systems, including ICD-10-CM and DSM-V.
  • Knowledge of documentation and legal issues related to HIPAA, PHI, and other health information.
  • Proficiency with Microsoft Excel, spreadsheet development, data entry, and outcome report production.
  • Proficiency in Microsoft Office 365.
  • Sensitivity to multicultural populations and issues.
  • Ability to communicate effectively with staff and County representatives.
  • High school diploma or GED.
  • Ability to read, write, and speak English.
  • Willingness to work with adults and individuals with mental illness.
  • Ability to work with minimal supervision, set priorities, and function as a self-starter.
  • Must be at least 18 years of age.
  • Must obtain CPR, Crisis Prevention Institute (CPI), and First Aid certifications by the date of employment or within 60 days of employment, and maintain current certifications throughout employment.
  • Valid and current driver’s license and personal vehicle insurance listing the employee as a driver; willingness to use a personal vehicle to attend meetings. Weekly mileage is reimbursed at the IRS rate.
  • Employment is contingent on acceptable results of applicable post-offer physical examination, two-step PPD tuberculosis test, criminal background clearances, excluded-party sanctions, and degree or license verification.
  • If driving is required, a valid driver’s license, motor vehicle clearance, and proof of auto insurance are required at employment and must be maintained. Additional regulatory, contractual, or local requirements may apply.

Nice To Haves

  • Experience with Caminar or Avatar EHR systems is desired.

Responsibilities

  • Maintain, store, and process medical records and EHR data.
  • Manage and oversee program medical records, including assembly, analysis, and release of information.
  • Perform data processing and collection, produce outcome reports, reconcile records, and prepare reports.
  • Ensure medical-record activities comply with medical, administrative, ethical, legal, and regulatory requirements.
  • Communicate verbally and in writing with members served, family members, the public, physicians, staff, and County representatives.
  • Work independently, set work priorities, and function with minimal supervision.

Benefits

  • Paid time off for eligible employees working 20 or more hours per week, with accrual each pay period, pro-rated accrual for part-time schedules, and annual carryover up to set caps.
  • Nine paid holidays.
  • Shift differentials for hourly staff: 6% for PM shifts and 10% for NOC shifts.
  • Weekend shift differentials for hourly staff: 5% for Weekend AM, 11% for Weekend PM, and 15% for Weekend NOC.
  • Free continuing education units (CEUs).
  • Free supervision for BBS Associate License.
  • Coaching and mentorship.
  • Online University tuition discount and company scholarships.
  • Medical, vision, and dental insurance.
  • 401(k).
  • Employee Stock Ownership Plan.
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