MRI Tech Aide

Baptist Healthcare System•Lexington, KY

About The Position

The MRI Tech Aid will assist with scheduling MRI procedures, managing electronic health record work queues (including scheduling, pre-authorizations, and obtaining outside films), and collaborating with physician offices to obtain necessary referrals, orders, and pre-authorizations. The role requires close coordination with MRI technologists, radiologists, and providers to ensure the accuracy and efficiency of the scheduling process, with a focus on customer service and the accuracy of the information obtained.

Requirements

High School Diploma or GED required.
Less than one year of job-related experience required.

Responsibilities

Assist with patient throughput, scheduling, monitoring work queues, and obtaining outside films or imaging discs while collaborating with MRI technologists, nurses, and providers.
Schedule MRI procedures, manage electronic health record work queues, and communicate with physician offices for referrals, orders, and pre-authorizations.
Display excellent phone etiquette and communication skills, acting as a liaison between MRI technologists and ordering physicians, addressing customer concerns with appropriate follow-up.
Ensure timely and accurate scheduling of MRI procedures, reschedule or cancel appointments as needed, and ensure all necessary documentation (orders, pre-authorizations, outside films) is obtained prior to appointments.
Work closely with MRI technologists and staff to ensure efficient operations, assist with training and staff support, and help develop and maintain departmental protocols.
Maintain patient confidentiality and privacy, use two patient identifiers during interactions, and adhere to all regulatory requirements related to Protected Health Information (PHI).