MQ Supervisor- E Shift (6AM-630PM Fri-Sun) 391

Now Foods•Bloomingdale, IL

13h•Onsite

About The Position

The MQ Supervisor is part of Manufacturing Quality leadership and oversees the MQ inspection team on the assigned shift. The role investigates customer complaints, deviations, and holds; conducts inspections for troubleshooting and training; and works with operations and manufacturing support personnel to address quality issues and recommend corrective action. The supervisor works with the MQ Manager to implement cGMP policies and uphold quality standards, while overseeing inspection and disposition activities for in-process materials, finished products, incoming raw materials, packaging lines, and processing lines. The position coordinates daily workflow, staffing, assignments, training, investigations, audits, and continuous improvement across the assigned areas. It tracks holds and deviations, supports production troubleshooting and rework, maintains quality and manufacturing documentation, and ensures food safety, regulatory, safety, and GMP requirements are followed. The supervisor directly manages MQ employees, including assigning and directing work, training, evaluating performance, and addressing employee concerns. This role works in NOW manufacturing facilities in Bloomingdale, including facilities 391 and 395. The work involves frequent presence on the production floor and exposure to ingredients, manufacturing equipment, allergens, airborne particles, and potentially hazardous substances. Occasional travel, including by air, may be required. The listed salary range is $67,000–$85,000.

Requirements

Bachelor’s degree in a science field and at least 2 years of related experience, or at least 5 years of quality-related experience, or an equivalent combination of education and experience.
Prior lead experience.
Intermediate to advanced computer skills with Microsoft Word and Excel.
General understanding of quality concepts in food and dietary supplement manufacturing and ability to apply them to problems.
Ability to coordinate and lead a team in daily activities, make real-time decisions, monitor KPIs, and make proactive staffing decisions.
Ability to read and interpret product specifications, departmental instructions, and procedure manuals.
Ability to write technical reports, business correspondence, personnel reviews, and procedures, and to present information to groups.
Strong interpersonal, active listening, verbal, written, analytical, troubleshooting, and decision-making skills.
Ability to apply mathematical concepts including fractions, percentages, averages, ratios, proportions, and the metric system.
Ability to work at both the 391 and 395 facilities in Bloomingdale.
Ability to work a flexible schedule, including off shifts and weekends, to support business needs.
Ability to meet the physical demands of the job, including standing and walking throughout the facility, using stairs, bending and squatting, handling products and equipment, and lifting up to 50 pounds.
Ability to work around manufacturing ingredients, chemicals, moving mechanical parts, airborne particles, allergens, and other conditions described in the posting, and to use required protective equipment.

Nice To Haves

Prior supervisory experience.
Experience in quality processes, inspection, and a GMP environment.
Previous dietary supplement industry experience.
Experience in Lean Manufacturing, including 5S and Lean Practices.
Verbal and written bilingual skills.

Responsibilities

Coordinate all inspection activities on the assigned shift, including dispositioning materials.
Conduct and document investigations, including root cause analysis of manufacturing holds and deviations.
Oversee daily operations in assigned areas, including workflow, work in process, job assignments, and rotations.
Implement quality and process improvement initiatives with quality and operations personnel.
Develop and implement systems and processes to improve inspection and sampling productivity across shifts.
Ensure adequate materials and supplies are available for sampling and inspections.
Conduct cGMP and on-the-job training for MQ and operations personnel where applicable.
Assist with customer complaint investigations and conduct internal cGMP audits as needed.
Perform inspections as necessary and provide corrective and preventive measures for manufacturing deviations and holds.
Assist Packaging and Processing departments with troubleshooting and daily issue resolution.
Coordinate rework with production personnel and track lots on HINV status.
Track deviations and holds and ensure investigations are completed in a timely manner.
Review and update departmental SOPs and create, update, and review SOPs, work instructions, forms, master manufacturing records, and other documentation.
Ensure policies, safety rules, FSMA standards, and GMP requirements are followed and enforced.
Participate in root cause analysis and continuous improvement initiatives; recommend and implement improvement ideas.
Monitor manufacturing quality KPIs and daily productivity against established standards.
Support positive employee relations, address employee concerns and requests, and promote respect and inclusion.
Set team objectives, monitor performance, and coach and mentor team members.
Participate in Tier II meetings and delegate daily assignments to the MQ inspection team.
Identify and promptly notify management of actual or potential food safety issues and resolve issues within the role's scope.
Support safe production practices, report incidents and hazards, use required PPE, complete safety investigations and documentation, and communicate safe work practices.
Directly supervise MQ employees, including interviewing, hiring, training, assigning and directing work, appraising performance, rewarding and disciplining employees, and resolving complaints and problems.
Collaborate across shifts and departments to address concerns and issues in a timely and effective manner.