MOW Driver

Active Generations•Sioux Falls, SD

15h•$0 - $17•Onsite

About The Position

The Meals on Wheels Driver delivers nutritious meals and provides friendly, respectful service to individuals throughout the community. The role involves safely and efficiently delivering meals along assigned routes, following delivery and food safety procedures, and serving as a regular point of contact for participants. Reliability, attentiveness, and compassion are important. Drivers load and organize meals and supplies, verify route information, follow delivery schedules, maintain appropriate food temperatures, document deliveries, and handle unsuccessful delivery attempts or concerns according to program procedures. They protect participant confidentiality, communicate delivery or safety issues, conduct vehicle checks, maintain vehicles and equipment, and assist with other Meals on Wheels operations as needed. The role is primarily in person and includes substantial driving and delivery work across the community in varying weather and road conditions. The position reports to the Meals on Wheels Coordinator or designated Nutrition leadership and has no direct reports.

Requirements

Valid driver’s license required.
Strong customer service, communication, and organizational skills.
Ability to follow assigned routes, schedules, delivery instructions, and established procedures.
Dependable and punctual, with the ability to work independently while remaining connected to the broader Nutrition team.
Comfortable interacting with older adults and individuals with varying needs and abilities.
Demonstrates patience, compassion, good judgment, and professionalism.
Ability to recognize and appropriately communicate participant or safety concerns without exceeding the scope of the position.
Comfortable using basic technology or mobile devices for navigation, communication, and delivery documentation as required.
Ability to adapt to changing routes, schedules, weather conditions, and program needs.
Ability to frequently enter and exit a vehicle; regularly sit, stand, walk, bend, reach, push, pull, and carry items.
Ability to lift and carry meal bags, coolers, insulated carriers, and other delivery supplies weighing up to 30 pounds.
Ability to safely navigate stairs, sidewalks, ramps, driveways, and other surfaces while carrying meals.
Ability to use hands and fingers to handle meal containers, delivery equipment, paperwork, and vehicle controls.
Ability to safely operate a motor vehicle for extended periods and travel between multiple residences and delivery locations.
Ability to work outdoors in varying weather conditions, including heat, cold, rain, snow, wind, and icy conditions.
Ability to maintain awareness of surroundings and safely navigate unfamiliar or changing environments.

Nice To Haves

High School Diploma or GED preferred.
Previous delivery, transportation, customer service, senior services, or similar experience preferred.

Responsibilities

Safely and efficiently deliver meals to participants along assigned Meals on Wheels routes.
Load, organize, transport, and unload meals and delivery supplies according to established procedures.
Verify assigned routes, meal counts, delivery instructions, and other information before leaving for deliveries.
Follow established routes and delivery schedules to ensure meals arrive safely and within appropriate timeframes.
Maintain appropriate food temperatures and follow established food safety procedures during transportation and delivery.
Handle meals carefully to maintain food quality, packaging, and presentation.
Follow established procedures for unsuccessful delivery attempts, participant concerns, emergencies, or changes in a participant’s circumstances.
Observe and communicate concerns encountered during deliveries according to Meals on Wheels procedures while respecting participant privacy and confidentiality.
Provide friendly, respectful, and professional service to participants, family members, caregivers, volunteers, team members, and community partners.
Maintain participant confidentiality and appropriately handle route sheets and other participant information.
Promptly communicate route delays, delivery issues, safety concerns, or other problems to the appropriate team member.
Complete required delivery records, route documentation, and other program paperwork accurately and on time.
Follow safe driving practices, traffic laws, and Active Generations vehicle and transportation policies.
Conduct required vehicle checks and promptly report accidents, damage, maintenance needs, or safety concerns.
Maintain the cleanliness and organization of vehicles and delivery equipment.
Safely operate carts, coolers, insulated carriers, and other equipment used for meal delivery.
Assist with preparing delivery materials, organizing routes, loading meals, and other Meals on Wheels operations as needed.
Adapt to route changes, participant updates, weather conditions, staffing needs, and other changes throughout the workday.
Assist other drivers, volunteers, and Nutrition team members as needed to ensure all scheduled meals are delivered.
Represent Active Generations positively and professionally throughout the community.
Perform additional duties as assigned by program management.