Moving Team Lead

Enterprise Mangement Solutions Inc•Baltimore, MD

4d•Onsite

About The Position

The Moving Team Lead is responsible for supervising movers and moving crews, coordinating daily moving operations, safely operating moving trucks, ensuring customer satisfaction, protecting customer property, maintaining operational profitability, supporting labor efficiency, monitoring crew productivity, maintaining company vehicles and equipment, and ensuring all moving assignments are completed safely, efficiently, professionally, and within approved labor expectations. This role also supports operational accountability, revenue protection, upselling opportunities, vehicle maintenance coordination, and customer service excellence across residential, commercial, and specialty moving assignments.

Requirements

Valid driver’s license with acceptable driving record
Ability to safely operate box trucks and moving vehicles
Ability to regularly lift and move heavy items (50–100+ lbs with assistance)
Strong communication and customer service skills
Reliable transportation and dependable attendance
Flexible availability including evenings, weekends, and holidays
Ability to pass background screening and motor vehicle check
Ability to work independently with minimal supervision
Leadership and team coordination
Time management and organizational skills
Customer service and conflict resolution
Problem-solving and decision-making abilities
Attention to detail and operational discipline
Reliability and accountability
Physical stamina and endurance
Safety awareness and compliance management
Ability to manage labor efficiency and profitability
Basic understanding of vehicle inspection and maintenance reporting procedures
High school diploma or equivalent required

Nice To Haves

DOT Medical Card preferred but not required

Responsibilities

Supervise movers and moving crew members during residential, commercial, and specialty moving assignments.
Assign daily responsibilities and monitor crew performance throughout each move.
Ensure team members maintain professionalism, safety standards, and productivity.
Conduct pre-job briefings and communicate expectations clearly.
Address operational or employee concerns in real time and report issues to management.
Train and mentor crew members on company procedures, safety standards, and customer service expectations.
Safely operate company moving trucks and equipment in compliance with Maryland traffic laws and company policies.
Conduct pre-trip and post-trip vehicle inspections.
Ensure trucks are properly loaded, balanced, and secured to prevent damage during transportation.
Maintain cleanliness, organization, and operational readiness of company trucks and equipment.
Monitor fuel usage, tire conditions, warning lights, and maintenance needs.
Coordinate vehicle maintenance and repair needs with approved vendors and mechanics.
Serve as the primary on-site representative for Enterprise Management Solutions LLC and Zebulon Perry Expediters.
Communicate professionally and respectfully with customers throughout each move.
Resolve customer concerns professionally and escalate issues when necessary.
Verify customer satisfaction before job completion.
Maintain a positive, customer-focused attitude at all times.
Review work orders, inventory lists, schedules, and customer instructions before assignments.
Coordinate loading and unloading operations efficiently.
Ensure customer property is protected during all phases of the move.
Monitor inventory accuracy and accountability throughout assignments.
Complete required paperwork, reports, and documentation accurately.
Ensure moving projects are completed on schedule and within approved labor expectations.
Monitor crew productivity and manage workflow to support operational profitability.
Identify opportunities for additional services including packing, junk removal, additional delivery stops, storage services, furniture assembly/disassembly, and specialty item handling.
Ensure all additional customer requests or upsell services are documented and approved before work is performed.
Support management in maximizing job profitability while maintaining customer satisfaction.
Confirm customer payment arrangements with management before services begin.
Monitor labor efficiency and operational costs to avoid unnecessary expenses.
Obtain required customer signatures, approvals, and completion confirmations.
Submit all job documentation, receipts, and reports promptly after assignments.
Enforce safe lifting practices and proper equipment usage.
Ensure compliance with OSHA regulations and company safety standards.
Maintain awareness of hazards at job sites and report unsafe conditions immediately.
Ensure proper use of dollies, straps, ramps, moving pads, and protective materials.
Maintain confidentiality and professionalism regarding customer information and property.