Moving Help Team Leader

U-Haul•Phoenix, AZ

2d•Onsite

About The Position

Join the Moving Help team and play a leadership role in shaping the customer experience. This position is ideal for someone who thrives in a fast-paced environment, leads confidently in real time, and is energized by solving problems and improving processes. As a Team Leader, you will support frontline agents, guide decision-making, and help ensure customers receive clear, fair, and timely resolutions across phone, chat, and email channels.

Requirements

Ability to lead and support others in a live-service environment
Strong communication and interpersonal skills
Calm and steady decision-making under pressure
Proactive mindset with a focus on solutions
Ability to identify patterns and recommend improvements
Previous customer service experience required

Nice To Haves

2+ years of customer service experience
Experience handling inbound and outbound calls
Experience with email and chat-based customer support
Familiarity with dispute resolution
Proficiency in Microsoft Excel and Word

Responsibilities

Lead and support a team of customer service agents across phone, chat, and email
Provide real-time guidance to agents navigating customer issues and resolutions
Assist with escalated customer concerns and disputes
Identify trends, issues, and opportunities for improvement
Document and escalate programming bugs, operational gaps, and recurring concerns
Foster a collaborative, solution-focused team environment
Contribute to continuous improvement of customer experience and internal processes

Benefits

Medical insurance
Prescription drug plans
Dental & Vision plan with hearing care discounts
Onsite medical clinic for team members and eligible family members
New indoor fitness gym (Midtown Phoenix campus)
Get Fit Gym Reimbursement Program
Registered Dietitian Program
WeightWatchers®
CVS Virtual Care
U‑Haul Kids Program
24‑Hour Nurse Line
Wellness Program (Healthier You initiatives & challenges)
Mindset App Reimbursement
Pet Insurance & Wellness plans
Career stability
Opportunities for advancement
Valuable on‑the‑job training
Tuition Reimbursement Program
Free online courses for personal and professional development at U‑Haul University®
401(k) Savings Plan
Employee Stock Ownership Plan (ESOP)
Company‑paid life insurance
Voluntary life insurance options
Short-Term and Long‑Term Disability
Critical Illness, Accident & Hospital Indemnity plans
Business & business travel insurance
MetLaw Legal Program
MetLife Auto & Home Insurance
LifeLock Identity Theft Protection
Dave Ramsey’s SmartDollar® Financial Wellness Program
U‑Haul Federal Credit Union
Paid holidays, vacation, and sick time
You Matter Employee Assistance Program (EAP)
Discounts on cell phone plans, hotels, computers, vehicles & more
Community involvement & volunteer opportunities
U‑Haul Mothers Program (Paid maternity leave)